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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,169 total reviews)
      avatar

      Srini Gopalan

      50% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      23K reviews
      5.0
      Aug 3, 2015

      Retail Associate Manager

      Retail associate manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      excellent benefits, extensive PTO, great training, upward mobility, talent is properly scouted, flexible work schedule, fair commission structure, top performance in rewarded.

      Cons

      In need of low band spectrum to compete with the giants; ATT and Verizon. Working weekends since it is retail, blackout dates around holidays and certain times of the year.

      5.0
      Jul 18, 2015

      Customer Service Representative 1

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay for performance environment. Lots of recognition if you perform. Ample opportunities for promotion. Pretty good compensation program if you do sell well. Management does their best to ease the stressful nature of the job. Probably the best call center to work for as a stepping stone to other call center jobs.

      Cons

      Very intense workload. If you're a rep, there isn't much time for developing yourself or doing much else. The pay for performance nature works against you a lot if you either don't perform well, or if you start working at a bad time. There are many things outside of your control that can negatively affect your performance. i.e. actions of previous reps, retail store reps not properly educating customers (because they weren't trained well)...

      2.0
      Mar 30, 2015

      Prepare to be stabbed in the back - a lot.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting technology stack that's never boring to work in. You get to work with some pretty smart people 'in the trenches'.

      Cons

      Leadership at the director level and above are scumbags. If you keep your head down and don't aspire to much you'll be fine.. but if you become too ambitious prepare to get labeled "unwelcome in any leadership capacity" at the company. Also there is a printed (non electronic) list of people who are not welcome back.. it's kept by a few people in HR. If you get on that list - you never get off that list.

      Viewing 334 - 336 of 23,169 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,548 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.