Does T-Mobile pay their employees well?

According to anonymously submitted Glassdoor reviews, T-Mobile employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at T-Mobile. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at T-Mobile?

62% of T-Mobile employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated T-Mobile 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3039) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (699) , Retail Store Manager (669) , Retail Associate Manager (544) , Account Executive (377) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3404 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2177 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 966 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 785 reviews)); "Making commission was good but not consistent" ((in 652 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 949 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 518 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 388 reviews)); "long hours for the job; a multitude of supervisors that you are required to give information to ensuring that job is complete to their satisfaction" ((in 345 reviews)); "Bad upper management not considerate" ((in 297 reviews))

What are employees saying about T-Mobile layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about T-Mobile layoffs and their outlook for job security at T-Mobile in 2026.

T-Mobile reviews

3.6

62% would recommend to a friend

(23,143 total reviews)

Srini Gopalan

51% approve of CEO

51% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Compensation and benefits

3.5

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

3.0

Senior management

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23K reviews

1.0

Sep 28, 2021

Toxic & Stressful. Stay Away.

Marketing

Recommend

CEO approval

Business Outlook

Pros

Robust benefits package and discount on wireless service.

Cons

- Extreme burnout and little-to-no respect for boundaries. People will still email you even on vacation. - Leaders forcing employees back into the office even though COVID (Delta) is on the rise, and other tech companies have all postponed their returns. - Lack of advancement opportunities. Promotions are political. - Frequent re-orgs that just create more chaos. - Leaders who are indecisive, rude, avoid addressing employee concerns, and will put down others to make them look better. Being yelled at/belittled is not uncommon here. - Occasionally, you can expect to be rewarded with cheap magenta swag as a way to be "recognized" for all your hard work.

1.0

Jun 29, 2021

Not an opportunity anymore

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ever diminishing benefits, though they still have some decent benefits If you are good at branding yourself and networking but not so great at your job then you will get promoted quickly. If you can sell and do not care about the customer you will get lots of commissions Mental health care (you may need this if the job gives you PTSD)

Cons

Customers upset at misquoted deals and promos Customers upset at having to call back over and over due to non resolution of issues Harassment form management (both low and mid level) Constant chase for CRT regardless of call resolution, plus the need to add in multiple sales pitches on each call, and weekly/daily sales quotas. They push for unpaid work on lunches and breaks. If you do extra work then credit will be assigned to someone else for the work. Toxic work culture, favoritism Very anti-union do not be seen talking to the people trying to start up a union for T-Mobile this will results in less then pleasant results for you. The outsourcing companies have a habit of making undocumented promises

3.0

May 5, 2021

Merger and Work From Home policy

Program manager

Recommend

CEO approval

Business Outlook

Pros

Historically T-Mobile has been a great company to work for based on benefits, PTO and work life balance

Cons

The merger with sprint has changed the vibe and values at T-Mobile. T-Mobile is working towards a 70% work from office policy and 30% work from home. My best guess is that means 4 days in the office and 1 day to work from home. After the pandemic, I am not sure why they would think this would fly with their employees.

Viewing 64 - 66 of 23,143 Reviews

Jobs at T-Mobile

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HVAC Cleaning Technician

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Toxic & Stressful. Stay Away.

Not an opportunity anymore

Merger and Work From Home policy

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