T-Mobile reviews

3.6

62% would recommend to a friend

(23,144 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Apr 13, 2009
Recommend
CEO approval
Business Outlook

Pros

None, except job is easy because they don't let you do anything. In T-mobile, if you are a new comer then be expect to give no responsibility for awhile because you are invariably taking over someone else's responsibility before and they are not willing to let it go. This makes work easy becasue you're not asigned of anything in consequence anyhow. There are rampant jealousy around from the management team that has been there for 5+ years as these crowd are the least capable crowd but held the most management/athourity power in the company. Make every new comers life easy as there is plenty to do but no one is let you doing it, so just relex and lay back.

Cons

Everything, they have great executive team but the VPs and Diredtors whom has been around for 5+ years are old school. These folks refuse to change, can not innovate and are so insucured they often use new hires as their blame rod. See above, the downside ofcourse, is theese crowd invariably blame all the failure on you and since you're new, they'll just have to get rid of you on the blaming game. That's why it seems like they are always hiring, they just need to hire the next fall guy in their linne up so failure can be blamed on the next new hire.

2.0
Dec 4, 2008
Recommend
CEO approval
Business Outlook

Pros

You don't have to work very hard to keep your job. Most people at HQ only perform at a bare minimum effort. You can stay under the radar fairly easily. If you want to work hard you can, but you don't have to do so. The health benefits are very affordable, or at least they were when I was there.

Cons

It doesn't matter how hard you work, if you aren't one of the chosen, you will never get promoted. When I was there, I managed a team in IT, where we were responsible for improving data. Over a period of just over a year, the team improved our area by an increase of 60%. The internal business customers were thrilled. I was thrilled with my team. The team had really risen to the occasion and worked very hard, with measurable results. When it came time for reviews, I gave each team member a very good review, with all the documenation to back it up. When I presented the reviews to my management, I was told I had to rescore everyone at a much lower level. When I asked why, I was told because it made that directors other groups look not as effective as mine. I shared that the other groups were in fact NOT as effective, so they should be rated accordingly. My director yelled at me, saying how dare I compare my team to other people. He forced all the reviews downward, and gave me an average review. He said what the team accomplished was good, but it was what was expected, nothing special. He totally ignored my comment as to why then had the team not accomplished anything in the two years prior to my arrival, and why hadn't other groups performed this 'average' work? He refused to respond, saying only that I was not being a team player.

1.0
Jul 13, 2025

Harmful for women and POC

Recommend
CEO approval
Business Outlook

Pros

There were no positives. This was the most damaging place I've ever worked.

Cons

During my time with T-Mobile, I experienced race-based harassment, gender-based discrimination, and physical assault. I was paid less than male counterparts with fewer qualifications and less experience and lied to about the pay I was to receive after being promoted (then told I could either take the promotion at a lower rate of pay than originally promised or quit). I was called anti-Indigenous slurs. I was grabbed and groped multiple times within and directly outside of the store. I was told not to provide direction or feedback to male reports because they were--and I quote--"alpha males" and should not be expected to accept a woman's authority. The more I spoke up, the greater the retaliation became. I was routinely excluded from meetings; threatened with demotion; and at one point, scheduled to work 11 days straight with no time off. It's been about two years since I quit, and I'm still recovering from the physical and emotional trauma of working here. If you currently work here and are experiencing the same thing, file reports with HR and gather documentation. Everything that happened to me was illegal, especially considering that the three men responsible for the worst of it had been investigated previously for the exact same conduct. I should've pursued legal action and wish every day that I had. Instead, I chose to prioritize my physical safety and mental health and left without filing a formal report. Don't make the same mistake. Speak up regardless of the retaliation, get your documentation in order, call a lawyer, and make a plan. If you're not already working here, DO NOT apply. It is not worth the harm you'll suffer.

Viewing 79 - 81 of 23,144 Reviews

Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.