T-Mobile reviews

3.6

62% would recommend to a friend

(23,144 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jul 3, 2024

10 years

Recommend
CEO approval
Business Outlook

Pros

I can't think of any.

Cons

T-Mobile may be brewing another MeToo movement for women. Over the past 10+ years, women have consistently been told they are not good enough for technical jobs or high-ranking positions, resulting in significant pay disparities compared to their male counterparts. This also affects men and women of color. Despite T-Mobile's required training on discrimination, inclusion, and equality, favoritism prevails, often perpetuated by former store employees. Having a university degree in technology doesn't matter if you lack connections or aren't adept at navigating office politics. For instance, a former T-Mobile store manager has become a Dev team manager, claiming to act at a director level, and recruits favored individuals from stores. Even if these recruits are fired, they often get rehired into their teams. Despite changes in senior management, this former store manager and his group wield significant power over management decisions. The team started with one former store employee who was promoted to a senior level without adequate performance, and now he is highly influential. More former store employees have since been hired as Analysts. In such teams, hard work and educational background are overshadowed by favoritism. Survival depends on staying in the good graces of this specific group. The qualifications of these individuals often include only a GED, and their knowledge is mainly acquired from other capable contractors who are not promoted. T-Mobile's work environment is marred by favoritism and team monopolization, overlooked by upper management. These tightly-knit groups work efficiently once established, hoarding knowledge with managerial backing to control both the front and back ends. Their lack of formal education and certificates means their only hope is to rely on their network within T-Mobile. So, reconsider investing your time at T-Mobile, as favoritism and inequity are deeply entrenched. Best of luck.

2.0
Jun 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits really are incredible for the area. No need for a college degree, no need for prior experience (they provide paid training). I've also been fortunate enough to work with some really great people and under some great managers and coaches.

Cons

Between the angry/abusive customers, the awful policies being implemented from the top-down, and the endless metric rat race, this job will sand you down until there's nothing left. I used to at least be optimistic that one day, with enough hard work and determination, I could move into a position that didn't require customer interaction. Then corporate went and laid off most of those positions (some very great, knowledgable people) and left our managers to individually carry a workload that was originally handled by a team of people. All after reporting record profits. If it weren't for the health benefits (that I've been relying on for therapy and psychiatry due to anxiety/panic attacks that the job has contributed to) I'd be out the door.

Viewing 82 - 84 of 23,144 Reviews

Glassdoor has 24,520 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.