T-Mobile reviews

3.6

62% would recommend to a friend

(23,148 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
May 26, 2023

Beware

Recommend
CEO approval
Business Outlook

Pros

Benefits are good, with a generous phone discount.

Cons

Unprofessional environment. Trap music blaring all day. Discriminative nature. Customer care is not the culture, imo. Leaders demeaning to coworkers; pressuring coworkers to pry customers out of funds they do not have. The driving force is to unlike other companies (which are for profit); T-Mobile appears to only be concerned with bonuses instead of the customer. They have the majority opinion that customers are liars. My experience is that this location appears to rely on those individuals who are desperate to have a job. They use strange terminology (they call acronyms, but are not) to convey information. The company pushes a subpar home internet that is severely troubling. may be the single most disappointing company I have ever worked for.

1.0
May 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Good Benefits Great coworkers Cool HQ Good Work Life Balance

Cons

Endless and unnecessary reorgs Senior Management that has lost focus on the employees and only cares about $ Terrible internal technology Senior Management stresses the importance of the corporate values, but continually demonstrates they don't apply to them No retirement benefits - even the phone discount

1.0
Sep 19, 2022

T-Mobile is Dead

Recommend
CEO approval
Business Outlook

Pros

If you find the right place and you just want to rest and vest there are some spots in the company you can do nothing and collect a check.

Cons

- C-Level, VPs and directors playing real life hunger games, making for a miserable work environment - refuse dozens of needed back-fills, layoff's to increase stock while doing 14 Billion dollar buy back at the same time - VP's wont listen & won't stand up to C-Suite b/c they are always scared to get canned and every leader is just trying to lay low to make it through one more vesting cycle - exec's can't focus on a roadmap to finish business basic's, const try's to buy out problems from snake oil selling 3rd party which solutions don't work - Engineer's under marketing org, CMO has leadership skill of a McD's assistant manager - no promotions - no reason to try hard, bonus and stock are static whether you make them a billion dollars or 0 (unless you are L6+)(lol 150% bonus for working 80h weeks for a year will get you a few extra grand) - SLT thinks they are crushing it b/c subs are exploding (and sub's is what they care about not employee's) - forced out the good IC's that worked hard due to all of the above, mostly remaining are coasters - They don't even try to do the Magenta cool-aid BS anymore

Viewing 145 - 147 of 23,148 Reviews

Glassdoor has 24,525 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.