T-Mobile reviews

3.6

62% would recommend to a friend

(23,152 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Aug 8, 2011
Recommend
CEO approval
Business Outlook

Pros

The health insurance is good. Discounted cell phone service. The toilets flush themselves. The sinks and paper towel machines are automatic.

Cons

Management & HR Department doesn't care about employee's, more sales than customer service, bad shift selection, went over a month with no coaching on metrics that were used to choose shifts.

2.0
Aug 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Pay is decent.

Cons

You will asked to live and die for the company but get shafted in the end. I spent almost 12 years as an account manager with T-Mobile (and VoiceStream). I had a lot of success and the awards to prove it. I took two weeks off for Medical Leave under FMLA and I was fired while I was out. No real reason was given. I was just told that since I was an "At Will" employee I could be let go for any reason with no right to appeal. I asked for severance and was told that it was "against company policy to provide severance" which is a lie since I know of others that received severance packages. HR is a tool of management. Never, ever, report wrong doing or abuse by your manager. HR sides with management. The next thing that happens is retaliation followed by termination. I learned too late what type of company T-Mobile had become. If you are still working for T-Mobile you must support a union to protect your rights,Go to www.t-mobileunion.com.

1.0
Jun 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Opportunities to work on some very difficult problems that will add to your resume.

Cons

Managers do not have discretion to give raises to their key producing employees without having to hurdle the political barriers. Belief they can grow the skills needed in the rank and file through coaching and so they under-hire for staff positions. This is why the compensation is lower than average, and management is overworked. The goals and objectives are achieved but at a very high cost of manager burn out, leading to employee dissatisfaction with management. T-Mobile has a policy of "no references" with the penalty of job loss to any employee caught providing a reference. As a past member of management, this is a difficult hurdle when seeking new employment, when other employers require references and evidence of achievements

Viewing 196 - 198 of 23,152 Reviews

Glassdoor has 24,529 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.