T-Mobile reviews

3.6

62% would recommend to a friend

(23,136 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,136 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Dec 8, 2018

Not worth it

Recommend
CEO approval
Business Outlook

Pros

High pay, significant responsibility, good benefits.

Cons

Worst job I ever had. Horrible boss, evil and foolish VP, callous c level executive. Political to the point of disfunction, and abusive culture. Stay away.

4.0
Apr 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The compensation and benefits are great, and can be unbelievable beneficial if you really know how to hustle. The company has great values and is very accepting of diversity and innovation.

Cons

You are constantly apologizing on behalf of the company to customers for: awful cell coverage, confusing billing methods, faulty devices, and misleading advertising to name a few. The low-price and low-quality of the service also tends to attract a customer base that may be uncomfortable for some to deal with- one must have thick skin to work retail here.

4.0
Aug 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Full health insurance, plus dental and vision. Matching 401k up to 4%. Even part timers get full benefits from day one! 10$ an hour to deal with BS customers with problems and commission on everything you sell. Basic Commission Structure:10% on all accessories, roughly 40% on NEW contract plans. IE if the customer is on a 2 year contract that costs them 100$ a month you will be paid $40 on that commission check. For every NEW monthly prepaid service you sell you pocket about $12. In 2011 and prior 2000$ plus commission checks were normal for the top 20% salesmen. Now btw 1200-1500$ commission checks are obtainable if you try, 2000$ if your very good.

Cons

Moving up the ladder is not based off of results but off of who you know. Also the you could be the best salesman in the world and not get recognized depending on the store you work at. You may be number 1 in your store, but if your store is dead, the rest of the market and your superiors dont give you the credit you deserve.

Viewing 19 - 21 of 23,136 Reviews

Glassdoor has 24,511 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.