T-Mobile reviews

3.6

62% would recommend to a friend

(23,134 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,134 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Jul 25, 2018
Recommend
CEO approval
Business Outlook

Pros

- Solid team. Co-workers were all intelligent and talented people. - Compensation and benefits are great, especially for families. - Lyft credits, Orca Pass, transportation reimbursement. - Free coffee and tea.

Cons

The culture overall was abysmal. The particular org I worked under was attempting to build a tech product without any knowledge of how to properly build one. Even worse, management and executive leadership was not receptive to any sort of change in their behavior or expectations. From the get-go, the management made the decision to outsource a lot of their business needs to companies outside of the US. I personally have no qualms with hiring a third party to complete certain projects, but this org had developed a co-dependent relationship with an outsourcing company, which made any movement away from them impossible. This created poor quality work from a company that knew they had leverage. The lack of understanding of technical needs, especially within the front end development realm, was exacerbating. The leadership constantly barraged the development team with abusive undertones and basically told everyone how bad they were doing on a weekly basis. Requirements were constantly changing and contractors who were brought on to help the project were being taken advantage of daily. In addition, product/project managers had to give daily updates at 8am and 4pm everyday, including the weekend, to an executive team that felt that micromanaging would improve the pace of the project. It did not. The project I worked on had been in development for 2+ years already. In all fairness, there were managers that were brought on to help mitigate the delays. However, there were very poor hiring choices. The dev manager I worked for initially, was a complete narcissist who would offset any work he was responsible for on to his dev team. He would constantly pay lip service to inclusion and diversity, while alienating his most talented engineers of color because of petty disillusion and jealousy. He left the company after 8 months with multiple HR complaints. He was essentially paid to job search the last 2 months of his time in the org. The sheer disorganization and abusive culture made me leave a talented team of engineers. The leadership has squandered an opportunity that any other tech company in Seattle would kill for.

4.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, work-life balance if you're on the right team, and a hilarious CEO. You can work from home a lot, dress casually, and enjoy a relaxed work environment. There are lots of technical problems to solve and people will seriously appreciate you for doing it. Lot of employees have children and managers are accommodating if you need to care for them. Much better than Amazon in that respect.

Cons

Ask for more money. The salaries you see here are lower than what people are actually paid. Some of the reviews are fake, too. This company is not a tech company and they do not favor people with technical skills. You will be underpaid and your only opportunity to make more money will be to leave to another company, which sucks, because this is a pretty fun place to work if you find the right fit. Promotions are difficult to come by and promotion salaries are not negotiable. You will be underpaid if you move up at this company. It's extremely difficult to get a raise no matter how good you are. There are no "spot bonuses" paid to employees. That is an HR scam to get you in the door, just like some of these Glassdoor reviews! Training is difficult to come by. The budget is abysmal, something like $300 per employee per year. You can't even attend a day conference for that price. The tuition reimbursement is impossible to use if you are not pursuing a degree directly related to your job function. No certificate programs are reimbursed, either. T-Mobile is actively and knowingly violating net neutrality laws. Google Braxton Carter's comments on net neutrality. He's the CFO. T-Mobile's latest rate plan is not good for consumers. It's really disappointing given all of the amazing things we have accomplished under Legere's leadership.

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T-Mobile Response
9y
Thank you for your feedback. We take these reviews seriously and work closely with Glassdoor to find and flag fake reviews. If you find a review that doesn’t quite seem right, please notify our team directly at T-MobileCareersSocialTeam@T-Mobile.com so we can research it further. T-Mobile has changed quite a bit since John Legere’s been at the helm and our digital transformation continues to evolve. We will continue to look for team members who are innovative, comfortable challenging the status quo and are quick to adapt with our Un-carrier moves. Our team will share your concerns about promotions, pay, and training but the best thing you can do is have a direct conversation with your leader. We agree that the best companies are the ones that are transparent with their teams and all of us own that responsibility. -- Your T-Mobile Careers Team
2.0
Apr 5, 2022

Toxic Corporate Trickledown

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers Decent health insurance Floating holiday Sometimes granted additional, unexpected RSUs

Cons

The merger permanently changed the personality of T-Mobile—as much as they love pretending to be the underdog up against "the other guys," they're now firmly "the other guys." Everyone in an upper management role must have their say, so there are always too many cooks in the kitchen just jockeying for power. Original ideas that come from the lower ranks generally don't survive. Corporate cheer-leading for innovation is a surface-level facade. Leadership pretends to encourage work-life balance but no one in middle management or above could claim to have it. ICs seem to fare a bit better most of the time. Leadership refuses to acknowledge employees' concerns about everything, including RTO/remote work. If you are in the Bellevue area, they demand you fill your seat so they'll get their ROI on their pricey campus improvements. SLT is unbearably white. Very little diversity in the upper ranks. No good options for advancements in my department. HR refuses to evolve pay bands and they're no longer competitive for current employees. I've never gotten a real raise here and don't know anyone else at my level who has, either. If you don't drink the company kool-aid, you'll be miserable. I don't know anyone on my team who's happy.

Viewing 16 - 18 of 23,134 Reviews

Glassdoor has 24,509 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.