T-Mobile reviews

3.6

62% would recommend to a friend

(23,155 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
May 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are stellar and the salaries are very good. If you work in a store or the marketing department, you're royalty. IT pays the price.

Cons

Marketing controls everything, so there's no money or incentive to clean up or address the technological mess under the hood. Walk into any store and ask to have a prepaid and postpaid line on one account - they can't do it. Two separate systems. They cannot keep track of phone lines, equipment bound to lines - all manner of basic, customer-focused use cases which don't bring in direct revenue, thus have zero priority when it comes to spending time and energy to get right.

1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Recognizable Brand: T-Mobile is undeniably a recognizable brand in the telecom industry. Its presence is widespread, and this can potentially lend credibility to your resume.

Cons

Toxic Work Culture: The work culture at T-Mobile is toxic and demoralizing, marked by negativity and distrust among colleagues. Lack of Direction: There's a glaring lack of leadership and direction, particularly under the Marketing org ie T-Ads. Employees feel adrift and uncertain about the company's future. Micromanagement and Unrealistic Deadlines: Managers resort to micromanaging and impose unrealistic deadlines, leading to stress and burnout among employees. Favoritism: There's a concerning trend of favoritism, where individuals who conform to the 'yes' crowd are rewarded, while dissenting voices are sidelined or penalized. False Reporting: Some employees feel compelled to falsify business updates to maintain the illusion of progress, highlighting a lack of transparency and integrity within the organization. Overall, while T-Mobile may have the advantage of being a recognizable brand, its significant flaws in terms of work culture, leadership, and integrity overshadow any potential benefits. While it may be too big to fail, without addressing these issues, the company will continue to struggle in retaining talent and fostering a positive work environment.

1.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits, not much else

Cons

Office politics control whether or not you'll be promoted. Make sure your friends with supervisors/leaders otherwise you'll never move up.

Viewing 217 - 219 of 23,155 Reviews

Glassdoor has 24,532 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.