T-Mobile reviews

3.6

62% would recommend to a friend

(23,157 total reviews)
avatar

Srini Gopalan

50% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
2.0
May 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, Employee Discount. Overall the company is great, but middle management tends to get in the way a lot.

Cons

MICRO MANAGEMENT to a level I've never experienced before in my life! They tell you to run your store as if it were your own business, and then they give you a 100 step plan that needs to be followed. If your store is last in numbers they will try to change your methods, but if your store is number one in the whole market, they will also try to change your methods. They keep changing their mind and telling you to do something one week and then completely change it the next week, and then change it back the following, and then change it again in two weeks. FRUSTRATING! Also, company added a new value called "Stay Scrappy" and boy oh boy, are they getting cheap! Cutting labor budget, not giving us pay raises one year, ending All Hands meetings which I looked forward to attending to replace it with 6 times a year store meetings. I used to love coming to work, now I hate it and I go home crying at least once a week, only to be called at 11:30pm by my boss to do more work.

1.0
May 3, 2010

Used to be a good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits Decent Employee phone plan exciting new technology

Cons

NO promotions unless you get into the politics Very poor communication between channels poor upper management decisions your opinion does not matter

4.0
May 3, 2010
Recommend
CEO approval
Business Outlook

Pros

The manager I had when working here was incredible. She made the experience great. The starting pay with little retial experience was good. The training was intense but needed to be a good retail sales rep. Great training in customer relations.

Cons

Flexibility once school started even as a part time employee. Some confusion between management when the store first opened; however, that can be expected.

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Glassdoor has 24,534 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.