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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      3.6

      62% would recommend to a friend

      (23,155 total reviews)
      avatar

      Srini Gopalan

      51% approve of CEO

      51% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.5

      Culture & values

      3.4

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      23K reviews
      4.0
      Jan 17, 2010

      laid back/relaxed work environment but you are still expected to carry your own weight

      Analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall this is a good company to work for. There are excellent benefits and a relaxed dress code. Although a lot has changed over the years, from a reorganization to layoffs, we still have a lot of flexibility. If you are fortunate enough to get a technical position you can really learn a lot.

      Cons

      The reorganization eliminated several teams forcing some individuals to be placed in non-technical roles. Now there are not many options for career advancement.

      3.0
      Dec 31, 2009

      T-Mobile

      Network engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's nice to be employed during recession.

      Cons

      Compare to other companies where I worked before questionable professionals are around. I think this is because T-Mobile hiring targeting to pay below market range.

      4.0
      Dec 31, 2009

      T-Mobile means well, but needs some traction in order to compete

      Customer service representative, call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      I agree with reviews of T-Mobile as being diverse and relaxed in terms of the call center work atmosphere. I also find that a positive attitude will be reflected in the day to day work operations. I don't find it difficult to stay abreast of new developments in policy and procedure in the sense that if you are quick on the uptake and have an accurate concept of the pace of progress you should be able to keep up. The benefits cannot be beat, not to mention the benefit of a steady paycheck nowadays. The pay is competitive, although not necessarily reflective of the skill/intelligence level or even the dependability of the employee.

      Cons

      Sadly, one of the downsides of my position is the attitude of the customers towards customer service representatives, and the naivety with which they handle their accounts and affairs. The other major challenge is the "loyalty at all costs" mentality that the middle management visits upon the front line employees. I doubt if this is a condition that is any different from any other major wireless/retail corporation, but it can make you feel like they are dangling your job in front of you like a pork chop and you have no alternative but to throw your personal life/family commitments/mental or physical health under the bus in order to keep your job and (potentially) receive all of the benefits that they promise.

      Viewing 22933 - 22935 of 23,155 Reviews
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      ReviewsT-Mobile reviews

      Glassdoor has 24,532 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.