T-Mobile reviews

3.6

62% would recommend to a friend

(23,143 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Feb 22, 2009
Recommend
CEO approval
Business Outlook

Pros

Tried to get into retail services , and t mobile offered me a great opportunity to start . AT the beginning it was hard , because i didnt have any experience on sales ; although the diverse plans and phones that tmobile offers make it easy to sales. After the first couple of months i felt like home with them . their customer services and support is excellent. The pay is good too, they start me with a base hourly plus commission however i heard they are try to change and give an increase on the commission of the sale . This could come in a great time where thing are getting tie every day . Overall i rate my experience through t mobile as a great one . best company that i worked with

Cons

facing complain from custumers but , at the end everything works out fine

4.0
Feb 20, 2009
Recommend
CEO approval
Business Outlook

Pros

Usually a polite, laid back environment where it is very easy to provide a high level of customer service. Great training and creat communication between stores. The customers areusually very receptive and even when there is a problem with their phone, plan, etc., they don't typically take it out on the rep.

Cons

Drama surrounding mid-level management; whenever they show up at the store, they always bring the drama with them. Quotas can be hard to hit some months. I kind of feel bad for the store managers because they take a lot of the heat that has been passed down to them. Mid level management never wants to take responsibility for any shortcomings in their territories.

4.0
Feb 17, 2009
Recommend
CEO approval
Business Outlook

Pros

good pay for a part time job, good benefits.

Cons

nothing too bad. hard to move up it seems.

Viewing 23041 - 23043 of 23,143 Reviews

Glassdoor has 24,519 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.