Does T-Mobile pay their employees well?

According to anonymously submitted Glassdoor reviews, T-Mobile employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at T-Mobile. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at T-Mobile?

62% of T-Mobile employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated T-Mobile 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3039) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (700) , Retail Store Manager (669) , Retail Associate Manager (544) , Account Executive (377) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3404 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2177 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 966 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 785 reviews)); "Making commission was good but not consistent" ((in 652 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 949 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 518 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 388 reviews)); "long hours for the job; a multitude of supervisors that you are required to give information to ensuring that job is complete to their satisfaction" ((in 345 reviews)); "Bad upper management not considerate" ((in 297 reviews))

What are employees saying about T-Mobile layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about T-Mobile layoffs and their outlook for job security at T-Mobile in 2026.

T-Mobile reviews

3.6

62% would recommend to a friend

(23,143 total reviews)

Srini Gopalan

51% approve of CEO

51% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Compensation and benefits

3.5

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

3.0

Senior management

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23K reviews

3.0

Feb 17, 2009

ok for a customer service job but not great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pay is ok, benefits are good, cell phone discounts and employee plans are good, tuition reimbursement is easy to apply for and to get

Cons

quality standards are everchanging and subjective and at times impossible to meet. Other things are subjective as well. I am going to school as well as working. Sometimes the company is very supportive of me going to school and works to accomodate me other times it seems like they really careless and I must fight to get accomodations. T-mobile shifts what it values in customer service consistantly making it hard to keep good quality scores. Coaches seem to value hoopjumping and fakeness over sheer competance and professionalism. Its not a bad place to work, it has much of the same politics all customer service jobs have however, and at times I feel they would just rather replace you than help you advance and learn.

4.0

Feb 9, 2009

A great place to work, but with the recent downtown and budget cutbacks maybe not what it once was.

Analyst

Recommend

CEO approval

Business Outlook

Pros

The group I work in is professional, yet fun, which makes a considerable difference, especially during stressful situations. I feel my coworkers are supportive and truly want to help each other grow. The department and company wide goals are clearly communicated and I feel management communicates openly and honestly with us. Being promoted and moving to other positions is also encouraged. In my position I'm able to have flexibility in my work schedule and occasionally I can telecommute. The benefits, which include the normal, medical, vision, dental have been great and the tuition reimbursement has also been helpful in allowing me to achieve my educational goals.

Cons

As with most other companies, they encourage growth within the company. Also as with most other companies I find the process to be frustrating as the job postings don't always contain a lot of information and the process to find the appropriate HR contacts can be time consuming. I'm also not aware of a formal job shadow or mentor program. I also find interdepartmental communication and data sharing is lacking as there are so many different systems and silos that it becomes a challenge to even know what data might be available to help solve a business problem. This also affects projects in which some departments that are affected by a project aren't brought into the loop until it's too late and the impacts of the project affect their work.

1.0

Feb 7, 2009

Break away from T-Mobile and start LIVING!

Sales representative

Recommend

CEO approval

Business Outlook

Pros

There are no longer any reason on earth to work at T-Mobile.

Cons

You are not compensated. A company who prides themselves on helping people stay connected to their loved ones --- just not their employees! What a bunch of PR B.S.!!! Best Place to Perform --- that's because management, especially the DM's in NY are all a bunch of performers--- tell you whatever you want to hear.

Viewing 23044 - 23046 of 23,143 Reviews

Jobs at T-Mobile

Mobile Associate Retail Sales

T-Mobile

T-Mobile reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ok for a customer service job but not great

A great place to work, but with the recent downtown and budget cutbacks maybe not what it once was.

Break away from T-Mobile and start LIVING!

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