T-Mobile reviews

Senior leadership have not been in wireless industry and have only been with company T-Mo <1year. Tmo USA is a cash cow for parent DT, however, DT is losing money on other ventures so it is yoking Tmo USA to fix that issue. It is unfortunate that our customer service scores have gone down, but looking at the datat, it was when they stopped paying their "frontline" employees well. Un happy reps are hard to motivate. It is retail, so keep that in mind with regards to family time. They want to promote a best place to work atmosphere, but have failed miserably over the last 3 years to do so.

Long hours, unfair promotions. Compensations going down year after year while sales are increasing. There was also alot of busy work that we had to do, and we were never thanked for always going the extra mile. Regional mananger and managers tend to do nothing to help you. T-Mobile needs to get rid of lot of middle management postions, and be mroe streamlined.