Is T-Mobile a good company to work for as a Store Operations Associate?

Store Operations Associate professionals working at T-Mobile have rated their employer with 3.4 out of 5 stars in 1,060 Glassdoor reviews. This is a lower than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Store Operations Associate Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Store Operations Associate interview questions at T-Mobile .

Does T-Mobile pay Store Operations Associate employees well?

Store Operations Associate professionals rate their compensation and benefits at T-Mobile with 4.1 out of 5 stars based on 1,060 anonymously submitted employee reviews. This is 5% better than the company average rating for salary and benefits. Find out more about Store Operations Associate salaries at T-Mobile.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3044) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (700) , Retail Store Manager (671) , Retail Associate Manager (547) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3469 reviews)); "Good pay working part time when at the right store with the right traffic and are good at sales." ((in 2176 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 951 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 785 reviews)); "commission based is good and bad. it depends on traffic of store and promotions" ((in 668 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 940 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 520 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 395 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 342 reviews)); "No stability with frequent layoffs expected every year now." ((in 226 reviews))

T-Mobile Store Operations Associate reviews

3.4

65% would recommend to a friend

(1,060 total reviews)

Srini Gopalan

33% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,060 reviews)

Ratings by demographic groups

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Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Apr 26, 2025

Good pay and benefits, now sub-par culture

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

-Benefits are good with tuition assistance, stock grants, generous PTO -Pay is competitive, ability to influence pay with performance -Still an overall good job for the pay/benefits

Cons

-Culture has become laughable. - Corporate has lost the vision from customer/employee first to shareholder first.

5.0

Apr 25, 2025

Great place to work

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Compensation Flexible schedule Culture Coworkers

Cons

No cons as manager Small con the constant changes in plans and systems but those are needed with any company looking to stay on top

3.0

Apr 23, 2025

People are great but a lot of politics

Store manager

Recommend

CEO approval

Business Outlook

Pros

Peers are all great, overall good experience. I learned a lot that has been extremely beneficial in my career.

Cons

District managers and above are a walking meme. Total joke. We are all adults that work here. They all come off as over enthusiastic elementary school teachers. None of the DMs and up worked the front lines at T-Mobile or any other carrier. They all were hired from outside the company from places like Bath and Body Works. I mean, I am expected to value sales advice from someone that squirted lotion onto peoples hands??

Viewing 37 - 39 of 1,060 Reviews

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T-Mobile

T-Mobile Store Operations Associate reviews

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Good pay and benefits, now sub-par culture

Great place to work

People are great but a lot of politics

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