T-Mobile Store Operations Associate reviews

Every aspect of the business is micro managed by district (mid level) managers. You can not have an individual management style, you are literally told how to run your business and interact with your associates and customers. They want you to hold your people accountable for performance/compliance around so many useless tools and processes. Here is a list of a few of the metrics associates performance is tracked on: Right Fit Guide utilization (tool to capture customer info), Quik View Offers % (offers tailored to each customer) , e-bill/e-mail capture/easy pay (direct debit, handset protection %, data calculator usage, number credit apps ran, number of credit apps closed, prime close rate, post paid adds, total adds, total value, accessory sales, etc.....and the list goes on and on! Your associates can excel in almost everything and they will want you to write them up if they struggle in one little metric. The pressure that district managers and executive managers put on you to exceed in all of the metrics and hold your associates accountable is almost unbearable. Everyone is miserable and scared of losing thier jobs.

Advancement very difficult in certain michigan markets.