T-Mobile Store Operations Associate reviews

3.4

63% would recommend to a friend

(1,060 total reviews)
avatar

Srini Gopalan

30% approve of CEO

43% positive business outlook

Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,060 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Jan 12, 2011

Outstanding

Recommend
CEO approval
Business Outlook

Pros

Oustanding company values and integrity, growth opportunities, recognition, leadership changes in the last 6 months will bring great value to the company. We are no longer sitting back being challenged.. we are now the challenger. Thank you to Sr. Leadership for the changes you are making

Cons

Level of execution of in store leaders and teams. We have the tools to succed, we just need to do it.

3.0
Jan 5, 2011
Recommend
CEO approval
Business Outlook

Pros

Solid benefits and opportunities to learn the business if you are a self starter and put in the extra time to learn.

Cons

Senior management communications- constantly changing message on what's important now or what KPI to focus on today. The company's vision is in flux right now.Truly not aligning sales objectives with profitable business practices.

1.0
Dec 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, there is not much I can think of for a Pro. My peer team was helpful when I needed support. Mainly, because they had gone through being a new leader at T-Mobile and they knew first hand how taxing that experience is.

Cons

Poor training, actually there was no real training for leaders. Their network was constantly having outages. It was my responsibility to report the outages, where is Engineering/Network Ops and why are they not doing this? Calling into Customer Service is very discouraging for associates (which rely on CS for everything) and for our customers. One call into Customer Service will get your problem solved. The other call into Customer Service for the same problem, and you will get told that they can not help you. I had my own associates coaching to pass our customers off and not take care of their problems. That did not mesh with my ethics and values as it relates to customer service.

Viewing 1033 - 1035 of 1,060 Reviews

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