T-Mobile Store Operations Associate reviews

MICRO MANAGEMENT to a level I've never experienced before in my life! They tell you to run your store as if it were your own business, and then they give you a 100 step plan that needs to be followed. If your store is last in numbers they will try to change your methods, but if your store is number one in the whole market, they will also try to change your methods. They keep changing their mind and telling you to do something one week and then completely change it the next week, and then change it back the following, and then change it again in two weeks. FRUSTRATING! Also, company added a new value called "Stay Scrappy" and boy oh boy, are they getting cheap! Cutting labor budget, not giving us pay raises one year, ending All Hands meetings which I looked forward to attending to replace it with 6 times a year store meetings. I used to love coming to work, now I hate it and I go home crying at least once a week, only to be called at 11:30pm by my boss to do more work.

T-Mobile is awful at helping people get to the next promotion level. They have "Career Development Programs" that are designed to make people work harder and feel as if they will soon be rewarded, but internal discussions from from upper management have actually stated that these programs are there to make people feel as if upper management cares and promotes from within, but the parent company initiative of Deustche Telekom is to hunt for outside talent.