Is TP a good company to work for as a Costumer Service Associate?

Costumer Service Associate professionals working at TP have rated their employer with 4.5 out of 5 stars in 291 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Costumer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Costumer Service Associate interview questions at TP .

Does TP pay Costumer Service Associate employees well?

Costumer Service Associate professionals rate their compensation and benefits at TP with 4.5 out of 5 stars based on 291 anonymously submitted employee reviews. This is 4.5% better than the company average rating for salary and benefits. Find out more about Costumer Service Associate salaries and benefits at TP .

How happy are Costumer Service Associate professionals working at TP?

96% of Costumer Service Associate employees at TP would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Costumer Service Associate professionals have also rated TP with a 4.4 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13828) , Customer Service Representative (CSR) (5127) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1790 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1768 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1452 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1243 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3764 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2435 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1523 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and understanding skills" ((in 286 reviews))

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TP

TP Costumer Service Associate reviews

4.5

96% would recommend to a friend

(291 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.5

Senior management

4.5

Compensation and benefits

4.4

Work/Life balance

4.4

Career opportunities

Costumer Service Associate employees have rated TP with 4.5 out of 5 stars, based on 291 company reviews on Glassdoor. This indicates that most Costumer Service Associate professionals have an excellent working experience there. TP is rated 21% above average by Costumer Service Associate professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

291 reviews

3.0

Jul 20, 2023

Good company

Costumer service

Recommend

CEO approval

Business Outlook

Pros

Good benefits slightly fair paid.

Cons

6 days a week job Very stressful job.

TP Response

👋🏻 Hi, thanks for your comment. We'll make sure to keep it in mind as we work to improve each of our services every day. ✍🏻 #TheMomentIsNow

5.0

Jul 14, 2023

A great work experience over all

Costumer service

Recommend

CEO approval

Business Outlook

Pros

Part time work opportunities Great support and friendly environment Good salary and bonuses included

Cons

There are no cons of working in TP

3.0

Jul 11, 2023

Ticket office

Costumer service

Recommend

CEO approval

Business Outlook

Pros

Good environment , diversity but not much to mention only pros would be the about my colleges but either than that nothing else to mention

Cons

Lack of management Very little salary for the work that they expect Almost 2years there and only 5 days of my paid vacations have been approved Most of the SV working there have no respect regarding the employees and have terrible manners I singed a contract where it was CLEARLY stated for flexibility in work hours and working 6days per week and out of no where the schedule system changed without any notice and all flexibility was gone and alot of threads regarding the closing of the department where I currently work (AirFrance&KLM) especially from management and SV

TP Response

We’re sorry to hear about your experience. We’d like to understand further and do our best to learn from it. Can you please share more details with us at HR-Documentazione@al.teleperformance.com? Your feedback is much appreciated. Take care.

Viewing 253 - 255 of 291 Reviews

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TP Costumer Service Associate reviews

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Good company

A great work experience over all

Ticket office

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