Is TP a good company to work for as a Customer Operations Agent?

Customer Operations Agent professionals working at TP have rated their employer with 4.5 out of 5 stars in 3,557 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Operations Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Operations Agent interview questions at TP .

Does TP pay Customer Operations Agent employees well?

Customer Operations Agent professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 3,557 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Customer Operations Agent salaries at TP.

How happy are Customer Operations Agent professionals working at TP?

93% of Customer Operations Agent employees at TP would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Operations Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.5 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13867) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (713) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

TP Customer Operations Agent reviews

4.5

93% would recommend to a friend

(3,557 total reviews)

Jorge Amar

90% approve of CEO

87% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Operations Agent employees have rated TP with 4.5 out of 5 stars, based on 3,557 company reviews on Glassdoor. This indicates that most Customer Operations Agent professionals have an excellent working experience there. TP is rated 21% above average by Customer Operations Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

4K reviews

2.0

Oct 18, 2010

Call Center Agent Teleperformance Philippines

Call center agent

Recommend

CEO approval

Business Outlook

Pros

For customer service or inbound call center agent: basic salary is Php13500 + Php3000 monthly for attendance bonus + sales incentives. The agent receives increment every six months. The amount (% of basic) of raise depends on performance (customers rate the agent from 1 to 10, depending on how the agent resolved the customer's concerns)

Cons

The salary indicated is actually lower compared to other call centers. Promotion is tainted by politics. Unless promoted within 3 years, it is not good to stay in this company.

TP Response

8y

Thank you for the feedback. We always make sure to reward hardworking employees with competitive income and career opportunities so that they will be encouraged to work harder. Rest assured, this will be dealt with and proper actions will be taken.

1.0

Jul 27, 2010

Teleperformance - Verizon Fios Project - Columbus OH

Agent

Recommend

CEO approval

Business Outlook

Pros

The training is a cake walk

Cons

Training does very little to prep you for the call center floor

TP Response

8y

Thank you for sharing your opinion. We definitely make sure to equip our employees with the proper skills and training so they can assist and support customers efficiently. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Best regards.

3.0

Jan 28, 2010

Overview of an employee

Call center agent

Recommend

CEO approval

Business Outlook

Pros

They provide equal opportunities for employees to climb up the corporate ladder specially in the entry level position

Cons

Salary deductions are often times very suspicious. You always need to make sure the pay is right otherwise they get away with good money you worked for and are entitled to

TP Response

8y

We appreciate your feedback and we see to it employees are provided the proper compensation and incentives so that they will be encouraged to work harder. Kindly share your feedback with us at http://bit.ly/TPHR-form. Rest assured, this will be dealt with and proper actions will be taken.

Viewing 3553 - 3555 of 3,557 Reviews

Jobs at TP

Atención a Clientes- Horarios fijos PM- Solo Chat

EJECUTIVO TELEFONICO, NO VENTAS NO COBRANZA

EJECTUTIVO TELEFONICO SIN EXPERIENCIA

Agente de llamadas Horario Fijo Lunes a Sábado

View all Customer Operations Agent Jobs

TP

TP Customer Operations Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Call Center Agent Teleperformance Philippines

Teleperformance - Verizon Fios Project - Columbus OH

Overview of an employee

Jobs at TP

TP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at TP

TP reviews FAQs