TP Customer Operations Agent reviews

4.5

93% would recommend to a friend

(3,557 total reviews)

Jorge Amar

91% approve of CEO

87% positive business outlook

Customer Operations Agent employees have rated TP with 4.5 out of 5 stars, based on 3,557 company reviews on Glassdoor. This indicates that most Customer Operations Agent professionals have an excellent working experience there. TP is rated 21% above average by Customer Operations Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Company gives you a room for yourself in a shared apartment for which you pay substantially less than what you would pay on one you can find on your own. Company tries to give you access to many group activities and learning material.

Cons

Hierarchy in this company has progressed to a level where there is no way to be heared, for anything you might have to say regarding company procedures and policies. I've worked in the same project for years and over this period I've experienced a drastic downgrade in workflow operativity, efficiency, and in actually compensating employers on merit. Bonuses has been lowered in the order of hundreds of euros since i've been here. We get nearly insane KPIs to reach in order to receive said bonus, and everytime we begin to adapt our workflow to increase the received bonus, KPIs get updated to make sure it's hard enough so they don't pay much bonus to employees. It's so much clear that whoever handles Project KPIs and targets have no idea how work is actually done and has no interest in keeping employers motivated. That's part of the reason for why they have no interest in employers' quality of life and work, since it's very uncommon that one decides to stay in the company for more than 1-2 years. Since all the low rate employees are relatively new to the company, they have no shame in making conditions for them perpetually worse. In addiction, not a day has been passed since i'm here, where I haven't encountered slow connection, connection cutting out, and calls interrupted because of how the VPN system for employers work in this company. Needless to say, there is no way to report it so that the report doesn't go automatically to the bin. Regarding holidays, this company has a funny digital system to book yours over the year. Various, constant malfunctions on this platform make it necessary to contact any superior to request for the days you would like approved. I'm not overstating if I say that 90% of said requests get denied over no real reason, or none that get disclosed. As a consequence, company takes the liberty to book your own holidays on random available days during the year. You receive no communication, no update on it. You just log-in to the dedicated platform on random day and find out that the company decided your own holidays. Do we want to start with Payslips? let's just say that you are very lucky if you receive one without any error on it. For example: Lately I received slght decrease on my payslip, stating that i was absent with no justification for an hour. Since that never happened, I contacted HR to report it. They successfully modified it in the next payslip (so I still had to wait a whole month to get my money back). The problem is, while they gave me back the said amount, I was still charged the same amount for another made up hour that was never missed. I reported that to HR providing once again all necessary proofs to show them that no hours had been missed, and I never received an answer to this day. Do yourself a favor, stay away from this exploiting machine

avatar
TP Response
3mo
We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you
3.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

It was good as 1st call center job

Cons

The salary was too low

avatar
TP Response
3mo
👋🏻 Hi, thanks for your comment. We'll make sure to keep it in mind as we work to improve each of our services every day. ✍🏻 #MadeForMore
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