TP Customer Service Representative reviews

4.1

83% would recommend to a friend

(12,281 total reviews)

Jorge Amar

95% approve of CEO

77% positive business outlook

Customer Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,281 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

12K reviews
3.0
Aug 20, 2012
Recommend
CEO approval
Business Outlook

Pros

the pay starts at $8.00 for the first 3 weeks then goes to $9.50

Cons

throw people on the phones cold turkey. Favortism dont let employees know when the slow season is to prepare for times when they have to send people home early durning the day because of low call volume.

5.0
Aug 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Everything is is good people are very supportive

Cons

none at the moment everything is fine don't have any dull moment with our company

avatar
TP Response
8y
We're glad to hear that you're enjoying your stay at Teleperformance. We are committed to providing our employees a supportive environment and a job that they will love, enjoy and feel a sense of fulfillment in. Best regards.
5.0
Aug 9, 2012
Recommend
CEO approval
Business Outlook

Pros

mentors are good, nice and very approachable.. my team leader is very nice and very patient to me.. people are nice as well.. they are very willing to extend their help to newbies!.. : ) and i'm also happy and feeling secured because we can address our concern to the high level of management if we do have a problem with our team leaders.. : )

Cons

since i am working in teleperformance in alpha land.. i hate the que in elevators.. since we only have 2 fifteen minutes break and an hour of lunch i hate it when ill be having my 15 minutes break because tp is not the only company renting the building.. i have to wait couple of minutes just to get down and smoke.. : (

avatar
TP Response
8y
We appreciate your honest feedback. Our goal is to let our employees feel that they could easily seek assistance and openly communicate with the management while enjoying their job and the company of their coworkers. Kindly share your feedback with us at http://bit.ly/TPHR-form. Best regards.
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