TP Customer Service Representative reviews

4.1

83% would recommend to a friend

(12,281 total reviews)

Jorge Amar

95% approve of CEO

77% positive business outlook

Customer Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,281 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

12K reviews
3.0
Jun 26, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay increase after first 90days to 9.75 then 6months 10.15 and 10.95 after first year and cap out at 11.00 after 2yrs Great people to work with

Cons

Sales bonus not available until 3months if FCR is at goal No advancement More of a college emplowire Benefits are very expensive

1.0
Nov 7, 2011
Recommend
CEO approval
Business Outlook

Pros

The only good thing that I can think of about working there is you will find alot of really nice people to work with.

Cons

You can never get a straight answer when it comes to questions about escalated customer issues, its a different answer depending on who you ask. The supervoisory staff do not know the job content as well as they should. You are at the mercy of one person to escalate all your issues to and depending on if that person shows up to work and they are in a good mood will you get an answer that makes any sense whatsoever.

1.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Lots of nice people to work with

Cons

Expect every insult possible from clients

avatar
TP Response
8y
We appreciate your honest review and we see to it our employees are treated well and properly provided feedback by the management and clients. Please share your feedback with us at http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.
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