Is TP a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TP have rated their employer with 3.7 out of 5 stars in 121 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TP .

Does TP pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TP with 3.2 out of 5 stars based on 121 anonymously submitted employee reviews. This is 29.3% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries and benefits at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13829) , Customer Service Representative (CSR) (5126) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1469) , Expert em Interação (1402) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (895) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1990 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1775 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1469 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1284 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3826 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2467 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1488 reviews)); "Bad managment and supervisor." ((in 499 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP

TP Inbound Customer Service Agent reviews

3.7

53% would recommend to a friend

(121 total reviews)

Jorge Amar

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Work/Life balance

3.6

Career opportunities

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

Inbound Customer Service Agent employees have rated TP with 3.7 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Agent professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

May 15, 2017

Regarding My Four Months Stay In The Teleperformance

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

In the period of training like product orientation and English communication, you will get familiarized with the American culture. You will learn the abbreviation of the states. And, the way how you communicate with the Americans by calling them their first name. During the product orientation, you would be enhanced to use the apps. So in the on hands training in the production, you would not be disoriented while doing your job.

Cons

On the second product orientation training, it is called the upgrade. In my case is the trainer has strict rules like no notebooks would be used to take down notes. So, there are different types of learner, and different types of adaptation during the training period. So, it is very hard to adjust from that type of situation. So either the trainee would decide to flee or to fight ahead for the success of his career goal.

TP Response

Thank you for the positive feedback. We definitely make sure our employees are trained and equipped with the skills needed for their job so that they could be productive and efficient at work. All the best!

2.0

Jan 17, 2017

Misleading Company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not entirely commission based, hourly rate offered

Cons

Misleading job description, unattainable sales goles

TP Response

We'll be happy to look into this. Job descriptions posted should be accurate to what employees are assigned to. Would you please share your feedback with us at http://goo.gl/QXXOAh. By sharing your feedback, you are helping us ensure issues are properly addressed. Thank you.

1.0

Nov 14, 2016

Worst Company Ever

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The cafeteria was the only good thing.

Cons

Everything. So unprofessional and unorganized. Also they never give you your day off when requested . All the supervisors have no clue what they are doing.

TP Response

Thank you for sharing your opinion. We are committed to providing our employees a fun but professional working environment while making sure standard rules and regulations set by the company are being followed. We wish you luck with you future opportunities!

Viewing 61 - 63 of 121 Reviews

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EJECTUTIVO TELEFONICO SIN EXPERIENCIA

Asesor de Atención a Clientes | Capacitación Pagada

Agente bilingüe de atencion a clientes Medio Tiempo ¡Labora 5 días x Semana!

Atención a Clientes y Cobranza | Sueldo Base + Bono

EJECTUTIVO TELEFONICO NO VENTAS NO COBRANZA

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