Is TP a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at TP have rated their employer with 3.9 out of 5 stars in 81 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at TP .

What are the top reviewed jobs at TP?

Customer Service Representative (13819) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2571) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1102) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1767 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1479 reviews)); "Good environment is good." ((in 1239 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2463 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1493 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 364 reviews)); "Poor communication and dropping classes with little notice" ((in 288 reviews))

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TP Inbound Customer Service Representative reviews

3.9

10% would recommend to a friend

(81 total reviews)

Jorge Amar

Not enough data to show CEO approval

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.8

Work/Life balance

2.5

Culture & values

2.3

Compensation and benefits

2.2

Career opportunities

1.7

Senior management

Inbound Customer Service Representative employees have rated TP with 3.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

81 reviews

3.0

May 21, 2014

Good if you don't want to flip burgers and meet some really cool college kids, and learn some account exec skills

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Your cubicle mates become really good friends with you, 4 to a cubicle - Learning somewhat of a CRM database, gives you a good starting experience -Learning closing sales tactics, working with some fortune companies -A blend of telemarketing and client care, everything inbound so no cold calling -higher than minimum wage, Oakbrook good location -FREE COFFEE

Cons

-COFFEE SUCKS -Days go by very slowly, the work can be soul sucking -Large amounts of inbound calls on the regular -No cell phone policy -No opportunities for advancement -No commission -You might pick up cigarette smoking because everyone there smokes during break

3.0

Mar 30, 2014

it's a great job if you are just starting out

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

you get started off at 10.00 in sprint, 11.00 in xbox and 13.00 in microsoft. training is m-f either 7-3;30 or 4-12:30 for 5 weeks. unlimited overtimed is given. your get bonus on every check. schedukles are m-f or 3 1/2 days (sun-wens or wens-sat)

Cons

schedules change every 3-4 months. supervisors change often. this company has a high turn over rate. of you cannot handle stressful situations I would not recommend this job

1.0

Mar 6, 2014

Teleperformance helped me with my customer service skills

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Its steady work and you can work as many hours as you want but I caution you to keep an eye on the management since they will point you if you stay over and come in early. The calls are all random so you will interact with a lot of people and hear and solve a lot of problems. It's important that you have an open conversation with your supervisor.

Cons

The communication with management is very slow and very time consuming to see results. The tools that they want to use are sometimes not working and makes the job very hard and difficult. Make sure you keep on top of your schedule and make sure if you work over and come in early that you tell your supervisor and make sure you follow up with him to make sure you don't get pointed and possible fired for attendance

Viewing 70 - 72 of 81 Reviews

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Ejecutivo Atención a Clientes para Importante Aseguradora | Descanso Fijo Domingo

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TP Inbound Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good if you don't want to flip burgers and meet some really cool college kids, and learn some account exec skills

it's a great job if you are just starting out

Teleperformance helped me with my customer service skills

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