Decent job, poor management.
Pros
The Sling TV campaign is very easy to support. The Salesforce CRM system is very well structured here compared to other BPOs and walks you through everything to create and document each case efficiently. You really can't go wrong. This job is easy money.
Cons
Unfortunately, probably due to the average calibre of agents through the doors, this call center falls under the typical high school environment you see elsewhere in Las Vegas. I don't want to put my $1000 smartphone in a locker. They use Kronos on the wall. I don't want to waste break time waiting in a line to punch in and out for paid breaks. If they can not trust the phone system to track break aux then either; configure Kronos on the wall to require fingerprint only instead of employee number AND fingerprint (yes, it can be done), or; let your agents use the desktop version of Kronos.