3.0
Jun 13, 2008
Recommend
CEO approval
Business Outlook
Pros
Longstanding culture of customer service. The associates I know will do anything to take care of customers no matter what the obstacle. I've learned more about what customer service truly means in my time at this company than I ever thought possible. There are people who make $10 per hour who could lead a symposium on what it means to take care of customers.
Cons
Antiquated systems and processes. To be the second largest retailer in the world, our systems and processes are a joke. They make even the most basic task more difficult. There are never enough aprons to take care of customers. Despite the culture of associates wanting to take care of customers, there just isn't enough help on the floor.