The Trevor Project reviews

Completely neglectful, antagonistic and incompetent upper management. They recently hired several cisgender, older white folks to leadership positions who are laying morale and the mission to waste. They are abusive to frontline workers, condescending, and allow misconduct to run rampant throughout the org until internal uprisings occur. I was traumatized by my final months there.

I left the org 3 months ago and went back and forth between posting a review but I seriously can't let anyone go through what I did. I second every single thing in the 1/29/2020 review. The goal of offering 24/7/365 digital services was extremely noble but it was clear by the summer of 2019 that they did not have the capacity. There was a 3-5 hour wait then almost every time I worked. The equally long wait times my former co-workers tell me about now in these times of COVID-19 could've been prevented. You better believe I sounded the alarm that summer re: needing more staff to keep at this capacity. A large reason why so many of us left per the 1/29 review was because instead of adequately hiring more staff, we were forced to take on double the work (i.e. take 2 chats at once) with no raise in pay or benefits. Not even the health insurance we were promised and then quickly cheated out of.