Terrible Enviroment for Crisis Workers, Poor Support for LGBTQ Youth
Pros
-free healthcare (when HR were held accountable for trying to sneak premiums back into the 'free' plans, and when they enroll people properly - we didnt have working Insurance or FSA cards after open enrollment) -people outside Trevor think u do good work
Cons
-managers of crisis services were awful. theyre not trauma informed and many arent trained mental health professionals - instead Trevor hires criminal justice majors and commercial call center managers who can't handle mental health crises. Managers used to be trained on the support model but the newest batch refused to finish their training. they micromanaged the crisis workers to exhaustion - hardest working, lowest paid members of the org got treated like crap and every minute of shift was monitored. Managers set unrealistic goals n would pull people into punitive 1:1 mtgs when they didn't understand workflow instead of finishing their own training. -if you are a skilled crisis counselor, please look elsewhere for work. this company intentionally induces compassion fatigue & burnout bc they think they can train anyone to be a crisis worker for LGBTQ youth in 2 weeks - they don't believe crisis counseling is skilled labor -no focus on quality of calls. everything was about quantity. Quality assurance doesn't exist, I requested reviews of my calls for QA and never got responses from management. they didnt care if youth were properly supported, only cared about 'call time' -shift differential for overnight was $1 and mgmt keet pretending they would raise it to staff empty overnight shifts, but they never did - rapid expansion into other countries with minimal effort to fix the ongoing issues (staffing, culture, quality) that already existed - plus execs referred to Africa as a 'country' in expansion meeting -bad for morale to see org constantly being praised in the media while i dreaded going in to work for them