The Y (YMCA) reviews

High turnover (approx. 6 months for most staff). Poor pay, no raises including COLA, department and employee goals not identified, no employee performance appraisals. Shift scheduling on <24 hours notice for minimum wage. Usually understaffed. Wage theft issues: sick pay, lesson prep, fundraising. No coaching into promotions. Branch leadership uses bullying tactics, actively ignores problems brought up from frontline staff, and punishes whistleblowers. [Downtown Seattle YMCA]

Where do I even start? Horrible pay (minimum wage), why is it that slide attendants make the same amount of money as member services representatives who literally have the HARDEST job in the whole building?? Constantly dealing with RUDE people. I thought working at a recreation center would be great, what could people complain about? WELL LET ME TELL YOU. I don't think I have worked a single shift where I haven't been yelled at over someone else's mistake or something completely out of my control. Huge conflicts with people downright threatening you are almost a daily occurrence. I know several staff members who have had to take a leave of absence due to deteriorating mental health because of their job. Upper management is a joke and enjoy using fear and intimidation to get employees to do what they want. They are beyond unorganized, causing customers to complain and take their anger out on member services rep's because they think it is our fault. They also don't back up their front line staff. I have had customers threaten me and when I tell a manager, instead of banning them from the building, they apologize for the inconvenience. They also thought it would be a great idea to cut the member services hours, leaving maximum 3 people on at a time in the evenings. When it gets busy, as it usually does in the evenings, people can't even go on their break because they are trying to deal with the large line ups and constant complaints from customers upset they had to wait in line for 20 minutes or more. Oh ya, and while this is all going on, there are constant phone calls that management expects us to answer. Try answering the phone when there are 20+ people in line waiting and see how long it takes for someone to yell at you. Please. With the volume of calls the YMCA has, a call centre should be implemented if you want to cut everyones hours.