Verizon reviews

Of course with all the good pay there are reasons why others would leave the company even if we didn't receive all those awesome incentives. Get ready for all of these: - The WORST work life balance in the face of the planet. Maybe in the universe even. - Your only paid days off besides PTO/Sick leave are Thanksgiving Day, Christmas Day, and more recently Easter. You can bet that you will work all the other days that normal people have off on but that is the retail life for you. If you work in a smaller store than it is harder to trade "Day off requests" for obvious reasons. -Retail Retail Retail Retail Retail hours, life, customers. I worked til 12 AM on holidays at times. During my 4 year tenure here, I didn't see my family that I saw almost every year before that on Christmas or Thanksgiving only because all my family is located 3 hours away. - As a minority, I've been called some racist names during my time here by customers. Normally during the first 3 years I had thick skin, but sooner or later it gets annoying What's worse are these angry customers say these racist remarks with THEIR KID right next to them. And I wonder why racism is still crazy out here today with people like that. (Just to clarify that was probably only 20-30 customers out of about 4000 I've seen) -Not just me either I've seen my fair share and my coworkers and managers have all had my back 110% but I'm just saying the customers get pissed when they don't get what they want. -Very little room to advance unless you want to move into a AM or GM position but once you get past that then you are able to advance at a more rapid rate. (Way more stress in that role) - The company was confused when I was there as to what their image was shaping to be. From a wireless company that provided top notch service and amazing products to a company that wants to add Cloud, Security, Car services, Home services, and other tech products. Nothing wrong with that but they need to guide the speed as to how to present to the customers. Customers are overwhelmed with newer products when they are still trying to learn their phones. Most customers go to Best Buy, or other bigger stores for Tech other than Cell Phones so they need to be fed slowly that VZW also offers the same tech. - Don't force us to sell 50 HUMS in 1 month to customers that DON'T need it. I grew tired of selling stuff to customers that don't make sense in their life. We are suppose to ask customers what their daily life consist of and based off of that provide a solution that makes sense. A lot of times this involves selling a Mobile Hotspot or a HUM (car product) and sometimes it literally makes no sense. Yes I want to get paid but I don't want the headache of them coming back asking why they needed this when its suppose to be some type of "Promotion". - Customers are smarter and purchase cases at a cheaper price for example Amazon, Ebay so VZW needs a better way to give customers the same product instead of $49.99 for a Tech21 case. -Corporate Stores and 3rd Party Stores always have miscommunication -Most of the issues I've received in my stores were from customers sent to the store by Customer Service. -I got tired of hearing "I've been a customer for over 10 years, and I have Fios, I pay you guys a mortage, I should get my activation fees waived" blah blah blah

You sell your soul to the devil, and that devil is Verizon. There's a reason they're the biggest (they ate up hundreds of smaller companies) and there is a reason your paycheck does not say "Verizon wireless". They've worked around anti-trust laws and monopolized the market for cell towers. That's why they have the biggest network. They have the fastest network because they have no budget on network development. They'll tell you if you work here for four years in sales, you can go anywhere in the company. What they don't tell you is, it's only the politically charged bureaucratic suck ups that make it that far, or the ones that like cheat and steal their way to the top. My friend who worked here with me once said at a company wide get together "I'm surrounded by liars". That's all the sale is. You're taught to manipulate the price customers see, and tell them they can go Verizon edge and that ONLY costs $200 and comes with a speaker, case, screen protector and charger! How glorious! Wrong. The $200 is the cost of all that junk, and you're paying more for your phone, locked in until you pay off the entire retail cost. The people who caught on got treated terribly, and then that made things EVEN worse for the salesman, whose job depends on customer reviews!! At any given second a customer will get a call and they're asked how they liked their visit. If they hated anything, that salesman is in the doghouse. A permanent record is kept of how many times you don't reach your revenue goals, ring up something wrong, any negative reviews, and too many bad marks prevent you from rising in the company. You can be a 45 year old solution specialist, who's has worked there for 10 years, and be stuck in the same job with no chance of promotion. The base pay is LOW and everything depends on your commission dollars. I've seen managers call meetings, and TEACH their salesman how to sell the lie. That's not sales. That's high pressure bait and switch tactics. There is really no real selling going on, it's just deal after deal. The worst is the free tablet deal. That tablet line is $10-20 per month, which they do not tell the customer, and they give away tabs for promotion to increase new line sales. The customer is then stuck with either paying a $75 de activation fee or having that "free" tablet on their account for 2 years. This is not a place where the morally just should be working. If you're good enough to be hired here in a sales position, you're good enough to do other, better sales jobs. Remember that, get some tech exp, and get out. It's not worth lying to people your whole life. If you want to sell out, enjoy the benefits and try to rise up, by all means, but there are fundamental problems here, big issues in the sales process, and the scary part is, all those jobs are going to be replaced. You can do EVERYTHING online through the website, from activation, to adding lines, to upgrade, with all the same prices and customer service a phone call away. It's so much easier and there is NO high pressure involved why would anyone go back to a Verizon store? Get out of retail and apply yourself.