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      Verizon

      Engaged Employer

      Verizon reviews

      3.6

      61% would recommend to a friend

      (35,716 total reviews)
      avatar

      Dan Schulman

      25% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Verizon has an employee rating of 3.6 out of 5 stars, based on 35,716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      36K reviews
      3.0
      Aug 7, 2017

      Customer Advocate for Call Center

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay/ vacation hours/ benefits. A lot of fun scheduled events most of the time. Also has a lot of great choices for hours if you have tenure at the center.

      Cons

      Customers calling in can be extremely angry, irate and rude. Usually due to a confusing bill, a policy they don't understand, or from a screw up at a store or most always an authorized retail location. Management tries to teach you how to handle them by 'discovering' what the overlaying issue is, but a lot of times it just further frustrates the customer. I knew people on my team that had to get doctors notes for LOAs (Leave of absence) due to the stress that comes with being berated all the time. You will also run into a lot of weirdos calling in.

      2.0
      Aug 3, 2017

      Started Great but has on South in the past year

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good Work environment (depends on which store) - discount on Verizon Bill

      Cons

      -Change of commission structure has made it more and more difficult for good reps to make money they used to make years back which is resulting in losing those good reps with integrity - Making impossible to make money - Have to deal with too BS from customers on daily, and no longer worth it with commission structure changing - Ridiculous high quota to ensure no one makes a lot of money - Layoffs have become almost a yearly thing -We are just a number for the most part.

      4.0
      Jul 30, 2017

      Great pay and benefits

      Executive administrative assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, consistent hours, and dicounts.

      Cons

      Very corporate and have to put up with a lot of unnecessary corporate world issues. Management is inconsistent. Some managers are terrible without consequence. Some are rude and demeaning. But you get that everywhere. The call center is very unprofessional and filled with drama.

      Viewing 328 - 330 of 35,716 Reviews
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      Glassdoor has 38,057 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.