Verizon reviews

Given the cutback in staff everyone had to do more and more. Sixty hour weeks became the norm for front line technicians. Teleconferences at 10:00 were more the norm than the exception. The action items from those teleconferences were expected to be reported on at 7:00 the next morning. There were more than a few divorces as a result of the demanding work schedule. Verizon like many other corporations has eliminated its pension and retiree health benefits for new workers. Salary increases are small and are often more than offset by the increase in health care premiums. Managers are stretched so thin that real performance reviews aren't possible. More times than not the managers ask the employees to write their own appraisals and pass it on to the manager for editing or additional comments.

upper management (acom) does not understand how the "business" actually works at ground level. All decisions are governed by spreadsheet analysis. customer service and speed do not go hand in hand despite how many times you say it, sounds almost like a Bill Clintonism-repeat a lie until people believe it. You also get gps tracked by the company cell phone, so management can either a: work on firing you, or b: take disciplinary action because you did not work the way management believes even though they have never seen the job and its difficulties.