Verizon reviews

3.6

62% would recommend to a friend

(35,677 total reviews)
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Dan Schulman

24% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

36K reviews
1.0
Jul 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Verizon Wireless provides some great benefits. Medical, Dental, Vision...all first class. No complaints about that. Tuition reimbursement is also provided, with no requirement that you commit to stay with the company for any period of time.

Cons

The job is tough. You are expected to handle at minimum 40-50 calls a day from Verizon customers. Half are actually ok, but the other half are clueless about how to use a smartphone, angry about overage or data charges, or want you to spend 20-30 minutes helping them figure out how to download a ringtone, pair their phone with the Bluetooth in their car, or trying to explain why calls drop. Oh, and your success or failure depends on how the customer you just spoke with rated you on a scale of 1 to 10. Anything below an 8 and you can bet you are in trouble. I averaged perfect scores each week, but that wasn't good enough, I was expected to push cell phone upgrades to customers to reach a minimum.

1.0
Jun 27, 2012
Recommend
CEO approval
Business Outlook

Pros

a decent amount of paid vacation. 50% off of cell phone bill, they also give you a company phone that you can use instead of personal phone that is unlimited. and you don't have to pay. you can save $2000/yr on a cell bill. The following can be seen as a con as well, but they will hire about anyone with a pulse... Turns out to be a pro because they hire lazy people that would rather sit around than help customers. If you're a motivated sales person you can help 5-6 people in a row, which results in a pretty good paycheck.

Cons

Expect upper management to drive 1 of 4 things - selling tablets, ensuring you take customers to a kiosk and having them self serve, selling data to customer, selling smartphones... In the last sentence, did you see anything about customer service? You could be a 90 year old man that is blind and the expectation is that you must be sold a smartphone, with unlimited text... oh, you want to pay your bill, change your device, add an account manager... please go to a kiosk... If you value ethical behavior this is not the place for you. Oh the sales rep forgot to tell you if you switched phones you would loose your 4gyg data? sorry about that you're out of luck. As a sales rep you feel like you can do little to nothing to correct customer issues. If you're a customer you will be sent a refurbished phone via mail. As a sales rep if they see someone come into the door with a brown box the entire room will scatter. 1.2.3. not it! obviously the hours, if you want to make a decent amount of money you cannot take weekends off, as they are the busiest. Did I mention that you constantly feel like you're taking advantage of people?

1.0
Aug 11, 2023

Worst Job Security. Do not Join here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pros are basically worthless in this company as you never know when you're gonna be kicked out of the company. There is no Job security here. You can see from the below Sudden layoff Move you to IBM Move you to Infosys Move you out to HCL (NobodyJoins a product based company like Verizon to get moved to an Service based company like HCL)

Cons

No Job Security as you can see from the below. Avoid joining this company even if you've landed a job here by mistake don't stay here for more than a year. look for a better company with job security for the following reasons. Sudden layoffs Employees kicked out to IBM Employees kicked out to Infosys Employees kicked out to HCL which is the worst happened so far (NobodyJoins a product based company like Verizon to get moved to an Service based company like HCL)

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Verizon Response
2y
Thank you for your review. We appreciate you taking the time to share your feedback with us, as we are always looking to identify areas of potential improvement.
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