Verizon reviews

There are times where we are taught questionable sales tactics by store management that can mislead customers. The sales goals that we are given can be quite aggressive. These aggressive sales goals can, with a management team that tries to get ahead using shortcuts, lead managers to try and take the easy road to reaching those goals. I have been told by managers that I am being up front with customers when I explain that they "can get their phone for $200 plus a $40 upgrade fee (hence spending $240 for their phone alone), or they can get their phone, a case, screen protectors, a car charger, and a Bose speaker for only $250". In reality, the customer is being put on the Verizon Edge program instead of a 2 year contract, and they don't need to purchase any accessories in order to get their phone via the Edge program. This is very misleading, as the customer is led to believe that they are getting these accessories included with the price of the phone. This is just one example of many instances I have witnessed at my store where customers are misled or facts were withheld in an effort to put a positive spin on a sales pitch. Not all management is this way, but I have witnessed this type of training in my store.

Most important CON that needs to be handled in my opinion is the customers view of or level of respect that the day to day customers deny the sales reps. Make it more well known that this is not a 16 year olds first job. People who work here are either educated with some kind of college degree or are military vets. Customers think and act like we are minimum wage employees making mall employee wages. You would not believe the comments that customers make to you assuming that you are some lowly degenerate who must have made a bad decision in life somewhere to work here. When I tell them what I make they immediately say I am lying or their jaw drops in awe and all of the sudden a level of respect is earned. The other gripe is the work/life balance. They say that there is one but when you work a range of various shifts in a week. 9am-6pm, 10am-7pm, 11am-8pm and the closing shift which is noon until 9pm but it really means untill every customer leaves the store. Normally you work 5-7 days until you get a random day off or two sometime in the middle of the week but there will be times where you have to work 10+ days straight before a day off because of others being on vacation. The worst is working nights, weekends and holidays which unfortunately are the busiest times and therefore the most profitable hours to work. Your friends will call you to go to the beach or lake for holiday festivities but you have to stay and work. They have weekly Friday mandatory meetings starting at 7:30am to 9am iand you have to be in full work attire regardless of when your shift starts that day. When the meetings over, employees go back home and then come back around noon to then work after 9pm.