Verizon reviews

3.6

62% would recommend to a friend

(35,691 total reviews)
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Dan Schulman

25% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

36K reviews
1.0
Apr 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Due to their size, they have great benefits.

Cons

Very big disconnect from what you are promised in new hire training to the REAL deal. Verizon Wireless does not care about its employees at all. Very unrealistic sales quotas and their "support" in achieving those goals borders on lying to customers... actually, sometimes it is a bold faced lie. Cannot realistically take the time off promised to you because it is usually denied unless you know that you need it 3-4 weeks ahead of time. Who knows that they are going to need a personal day a month a head of time??? DENIED! They are constantly changing the rules so that they make more money and YOU make less commission on each sale. They also track your sales hourly and you are questioned (sometimes berated) as to why you didn't sell enough with each phone. Phone sales don't count towards your "scorecard". This company has no values... which is why they post profits in the billions each year. The pressure they place on you makes you angry at customers who don't buy enough from you because your job is on the line every day. If you don't sell enough of something in the 8 categories you need to hit each month, you are reprimanded and placed on written warning... and reminded about how many people were fired before you for not making quota... INCIDENTALLY, THE QUOTA YOU GET PAID FOR IS NOT THE SAME QUOTA YOU HAVE TO MAKE EACH MONTH TO KEEP YOUR JOB. You are expected to get $100 out of each person you deal with, even the ones who come in to complain that their bill is too high. Then you are told to switch them to a plan that is "cheaper" when in reality it isn't, its just all in how you presented it. They mostly hire young people without much job experience because they won't know any better. Oh, and by the way, you can have EXCELLENT customer service skills and be a stellar employee and still be let go because its all about the numbers. Customer service does not seem to be a concern of theirs at all. I quit Verizon Wireless and my only regret is the 11 months I spent pulling my hair out trying to make sense out of company policies that do not match my own values in any way. Even the managers had mouths like sailors and I knew more about their sex lives than I ever cared to! Seriously, don't do it.

1.0
Feb 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Chances to work on new technologies Discounts on Verizon products and services

Cons

Layoffs every 6 months on wireline side. You can set your watch to it! Management always says it is a last resort but it always happens. work-life balance is awful You are nothing but a number on the corporate budget spreadsheet. When your number comes up, you are walked out. Telecommuting cut back significantly

1.0
Sep 18, 2013
Recommend
CEO approval
Business Outlook

Pros

I made some great friends on the store level while working there.

Cons

Where do I begin? Verizon Wireless is on a downward spiral. I was an employee for six years, and it only got worse as time went on. If you should make the very poor choice to hand your life over to Verizon...You can expect virtually no work/life balance. You will work long days, always be pressured to stay past your shift, and forget about the existance of holidays. Stress levels through the roof. Never a word of positive encouragement. Upper management is nightmare. You are told to lie to customers about phone inventory if they aren't buying accessories (that means no money for you as the rep, but a better accesorry take rate for the company.) Talk about cutting off your nose to spite your own face. When I said I didn't feel comfortable lying to the customers and losing money as a result, I was told I needed to look out for the best interest of our numbers. If you like to sexually harass people with no consequence, you probably should consider applying, though. It runs rampant in this company. The worst that might happen to you would be a transfer to another location. Why did I stay so long if I hated it so much you ask? Because at one time I was making great money, dispite the abusive working conditions, but when I saw that was going out the window, I knew it was time to leave. This is NOT a company that builds a comission structue around reps making money. Those days are long gone. My guess is comission will be gone soon as well. Within the last 6 months, many of the reps who had been there a long time like myself, who were making good money, got tired of it, saw the writing on the wall as a new comission structure emereged making it even more impossible to make a decent check.... There was mass exodus, and they panicked. I'm sure they will hire bright eyed and bushy tailed 20-23 year olds, people like you, reading this review, who have no idea what they're in for. I am begging you, for your own sanity's sake, don't do it. I left six months ago and I could't be happier. I have a life now, and the nightmares and sleepless nights have ended. I can now maintain a healthy relationship, friendships, and make plans. I gave this company one star because zero was not an option.

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