Verizon reviews

Extremely micromanaged from the top down to the point every sale is watched and then dissected once the customer leaves. Top management is clueless on how to even ring out a car charger on the sales floor, let alone sell and activate a phone. The way the commission structure is laid out doesnt always match what management wants. Very high goals with constant threat of write ups and or firings if goals are not met. Had to lie to elderly people numerous times that we were sold out of flip phones because if i sold a non-smart phone my smartphone percentage would drop and so would the stores. Also had to use unethical behavior to sell accessories to people that didnt need them. Even if I sold a case, screen protectors, and a car charger to some one purchasing an iPhone i would be written up because I didnt sell them at least 80 dollars in accessories. Not every one is willing to buy that much extra stuff. I learned very quickly I was just a number in the company - I worked 6 days a week/close to 50 hours and it was never enough. Very political work environment. Attractive women and managment "teachers pets" often got favored for promotions. All this company cares about is more money, more money more money, not retaining current customers if they are considered too low of revenue. I truely was a great salesman, usually the top in the store, and all I wanted to do was take care of my customers but the company made it to the point it wasn't so. Also if someone came in to buy a case for their phone, I had to "sales sequence" and take notes about the customer while I show them all products in the store (tablets, hotspots, accessories, home phone connect, etc). A lot of customers were annoyed at having to do all of this and it made for a very awkward and frusterating customer interaction.

When I was hired as a college graduate three years ago into the RLDP (Retail Leadership Development Program), the program was presented to me as the fast track to a store management position for degreed professionals into the expanding Verizon Wireless retail store network. The business landscape has really changed since then, and VZW is now reducing their retail store footprint, and replacing company stores with franchise stores (AKA "Premium Authorized Retailers"). Most of the people at VZW, including ASM's, SM's and even DM's, are not college graduates, and they do not have any vested interest in supporting the RLDP program. If you are a college graduate who is being offered an RLDP position, I would urge you to seriously reconsider, as you do not need a 4 year degree to work here. In this environment, your degree will be more of a liability than an asset.