Verizon reviews

The Mankato Call Center is hands-down the worst place I have ever worked in my life. Imagine going to work every day only to be belittled, beaten down, insulted, and cursed at by customers and getting NO support from your superiors. VZW's policy is that you NEVER hang up on the customer. You can get called every obscene name in the world, but you are never allowed to disconnect the customer; you can only politely ask the customer to "watch his language." With very few exceptions, management is a pack of lying, backstabbing, quasi-humans who would kill their own children if if meant (a) covering their behinds or (b) getting a promotion. I learned to document, document document to combat the rampant gaslighting. Employees are treated like metrics, not people. Even then, the metrics don't matter. A customer can give you a 10/10 on a customer survey and QA and your sup will STILL rip your call to shreds. I am also ashamed of the amount of deception I was party to while working there. The number of half-truths and out-and-out lies we were required to tell customers, usually to justify unjustifiable charges or to keep them from rightly getting out of their contract without the hefty early termination fee, were mind-boggling. This is the only job I've ever held that gave me both panic attacks and suicidal ideations. I still experience PTSD-like flashbacks three years after leaving.

Customers can be very rude and sometimes certifiably insane. None of the conversations are scripted, and it's hard to always know what to say. Management can't do anything about people who call in to sexually harass you, as there is no way to block a number that doesn't have an account attached, even if it's the same one multiple times a day. Schedules are super inflexible, and management will write you up even if you have a sick relative if they aren't dying or in your immediate family. Shift bids are unpredictable and unfair. I was in the top 40 reps of 500+ people and ended up with my 124th shift choice.