Verizon Tech Support Representative reviews

3.3

69% would recommend to a friend

(79 total reviews)
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Dan Schulman

Not enough data to show CEO approval

67% positive business outlook

Tech Support Representative employees have rated Verizon with 3.3 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

79 reviews
4.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Good company culture for everyone

Cons

Layoffs got rid of lots of people

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Verizon Response
2y
Thank you for your feedback. We try to promote a culture of transparency and authenticity at Verizon, and for that reason, we appreciate you taking the time to share your review.
1.0
Oct 17, 2023

Don’t work here, run

Recommend
CEO approval
Business Outlook

Pros

Decent benefits, room for growth

Cons

Terrible management, higher ups only care about their paychecks, crappy rewards program, bonuses are small, layoffs happen to frequently. If you like golden handcuffs, this is the job for you. Must be able to sell, no matter your position.

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Verizon Response
2y
We highly value our benefits programs! Thank you for your additional insights; your review means a lot to us and we will certainly take it into consideration in order to do better.
4.0
Sep 18, 2023

Great Employer

Recommend
CEO approval
Business Outlook

Pros

Has great benefits. Opportunity for growth

Cons

I think the changes they make impact service. I don’t think it is customer or employee positive changes. Time and schedule. Customer service can be a tough field and you will have some rough days.

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Verizon Response
2y
Our benefits truly are the best! We are always looking to improve our Customer Care business, as we are with all of our departments. Thank you for your feedback!
Viewing 16 - 18 of 79 Reviews

Glassdoor has 38,087 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.