Is Verizon a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Verizon have rated their employer with 3.3 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Tech Support Representative Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Verizon .

Does Verizon pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Verizon with 4.4 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.1% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Verizon.

How happy are Tech Support Representative professionals working at Verizon?

69% of Tech Support Representative employees at Verizon would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Tech Support Representative professionals have also rated Verizon with a 4.0 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (907) , Retail Sales Representative (875) , Sales Associate (690) , Software Engineer (544) , Manager (533) , Project Manager (403) , Solutions Manager (389) , Sales (338) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"You can relocate domestically and internationally and they have a great benefits package and tuition remission program" ((in 7227 reviews)); "Pay was good but no ot if you are GM and you got mostly sun and mon days off" ((in 3955 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1190 reviews)); "I started a long time ago and was able to work my way up; salary was good" ((in 950 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 778 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1690 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1602 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 764 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 679 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 608 reviews))

Verizon Tech Support Representative reviews

3.3

69% would recommend to a friend

(79 total reviews)

Dan Schulman

Not enough data to show CEO approval

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Tech Support Representative employees have rated Verizon with 3.3 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

79 reviews

3.0

Sep 13, 2023

Call Center Work

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Remote/Work From Home Great Healthcare Benefits package Participates in 401k match Good Personal Time Off package

Cons

Goals/Metric system that is your Personal Assessment Must make sales offers on every call to customers Company changed to a more sales driven position, so if you like to sell then this is the job for you. Daily system issues Feedback to company is slow to implement changes

Verizon Response

2y

Glad that you were able to take advantage of our stellar benefits programs while you were with Verizon. We'll be sure to take your additional feedback into consideration going forward. Thanks, Verizon Careers

4.0

Aug 14, 2023

Great company

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Pay, benefits, work life balance

Cons

Management is not that supportive.

Verizon Response

2y

Advancement, flexibility and work-life balance are very important to us at Verizon. We appreciate you sharing your feedback and potential areas of improvement.

3.0

Jul 18, 2023

Company and gone down hill significantly

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities for career advancement if you want the headache that comes with it.

Cons

Shipping jobs overseas. Overseas representatives do not understand the customers.

Viewing 19 - 21 of 79 Reviews

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Call Center Work

Great company

Company and gone down hill significantly

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