Verizon Technical Program Manager reviews

Management above my direct manager were disconnected with the day to day work the TPM performed. More time spent on reporting how great we were doing instead of actually focusing on servicing the customer. We were pressured into getting the customer into giving us a "10" on Medallia surveys. Upper management didn't want an honest survey from the customer. They wanted to paint a picture that the customer was completely satisfied and ignore negative comments. Those surveys were nothing but lies.

Fear of constant layoffs. Middle management does not communicate well nor do they get to see the overall picture from the ivory tower. Constant fear of layoffs and offshoring. Not nearly enough support to truly satisfy customer needs.