Xerox reviews

3.3

45% would recommend to a friend

(9,135 total reviews)
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Louie Pastor

86% approve of CEO

32% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

9K reviews
2.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked in a Verizon Wireless Xerox call center in Federal Way. There was unlimited overtime and I adored my coworkers! Scheduling was also fairly flexible.

Cons

My biggest problem with this job was the dishonesty. Our pay was based on our statistics on phone calls (anywhere from minimum wage to $13.96/ hour), which meant that people would do whatever was needed to get good statistics, including completely lying to customers to get them off the phone. It is a very negative atmosphere where people tend to hate their job. There is also a lot of miscommunication about policies and expectations, which leaves customer service agents scrambling to figure out what to do on many calls.

1.0
Aug 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Xerox (formerly ACS) has an IT shared services model that is mid-tier, yet remains competitive against the big players but is getting squeezed by the public cloud offerings (Azure, AWS etc). With thin margins, good customer service is key to keep within razor thin margins...Xerox has solid customer base with some big named corporations with global support needs. They execute solid business processes and promote an ITIL services model.

Cons

Offered a position of leadership with good benefits and a bonus program a year ago. Soon discovered no bonuses have been paid out in a number of years, not to mention merits or raises. Even internal promotions often come without pay increases. The company is a IT sweat shop that drives its employees to work ridiculous hours with little relief never saying "no" to the customer. Turnover is high at all levels making it difficult to drive change. Employees that have not left are typically not motivated for some reason to better themselves. I guess for those who remain the adage "misery loves company" holds true and the morale is typically at the "misery" level. Unless there's just nothing else better out there for you, then it is better than unemployment...but if you have options, look hard at those first.

1.0
Mar 6, 2014

Used to be a great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I started, there was a work-life balance. You can still have flexible work hours, or work from home, but there's no balance. There is room for advancement, but only because they're laying off all the people above you.

Cons

Layoffs happen every quarter. They lay off the people who know what they're doing, and then wonder why things don't get done. They told salaried employees to get used to "mandatory overtime." There's no sense behind it. The numbers have to look good for that quarter, and it doesn't matter if that means furloughing the people needed to get the work done.

Viewing 112 - 114 of 9,135 Reviews

Glassdoor has 10,145 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.