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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      44% would recommend to a friend

      (9,134 total reviews)
      avatar

      Louie Pastor

      83% approve of CEO

      31% positive business outlook

      Ratings by demographic groups

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,134 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      9K reviews
      3.0
      Jun 19, 2014

      Great Experience

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, Personal Growth and perks

      Cons

      Office Culture, management need to care more about customers

      1.0
      Jun 13, 2016

      More, More, More... We fixed it!

      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      MOS has very nice mini vans that their copier repair techs drive. The building is very clean and spacious.

      Cons

      The old saying goes that the fish rots from the head down. Not at MOS the problem is never at the top. Based on the behavior of top leadership the this fish rots from middle management down. The answer to all of your problems will be solved by a last minute and poorly prepared for Friday meeting only to be followed by a nonsensical phone blitz. Problem solved. We now can keep our clients and gets some new ones right? Wait no. This once good company is falling into disrepair because of the lack of engagement by the leadership, 1980's thinking, and the idea that the answer to every problem is "MORE". You have a revenue problem... hire more sales reps. You have a competitive disadvantage add more cost. You have a management problem add more managers. You have a leadership problem add more VP's. More, more, more!!!! What has happened is quite remarkable more has gotten you less. Less loyalty, less revenue, less tenure, and fewer customers. Did I for forget more fees? Yes we have those. And once the customers figure out that those fees are on the invoices they really like it. After all who doesn't like paying fees only to be coached on how the terms and conditions allow us to do that to you? A desperate company in an industry that is highly competitive and trying to hold on for dear life while it's larger competitors are devouring their once loyal customers. If you think this is over the top just stop a local MOS rep and ask them.

      avatar
      Xerox Response
      9y
      Thank you for your review. We always appreciate the feedback. However, we do have a few concerns about the facts you have presented. Recently MOS has taken the number one spot as one of the Top Area Office Equipment Dealers for the 10th year in a row. This achievement is ranked according to West Michigan Sales Revenue. We believe that the company is thriving and looking toward a bright future. With customer service as one of our top priorities, we feel strongly that our customers are being cared for in the most effective and efficient manner. We provide our customers with the ability to call a local representative who can generally assist them on the phone right away – if they are not able to fix it we can have a technician out in a matter of hours. We also hold out billing department in house so a customer can reach out to a local representative for that as well. We pride ourselves on how well we take care of our customers and we constantly get positive feedback from them. We understand the need to keep up with changing technology, values, and strategies and value the opportunity to read reviews like this in order to stay on our toes. As far as our employees, well I would challenge anyone to talk with them directly! You will find employees who have been here for over 30 years working alongside those who have just graduated, starting their careers and everyone in between. For those who are reading this review we would love to chat with you about the facts that make MOS a great place for your career!
      Viewing 19 - 21 of 9,134 Reviews
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      ReviewsXerox reviews

      Glassdoor has 10,144 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.