Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zillow

      Engaged Employer

      Zillow reviews

      Compare reviews

      4.6

      92% would recommend to a friend

      (1,697 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Career opportunities

      4.4

      Senior management

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,697 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Feb 10, 2020

      Sinking ship

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do have free water and snacks

      Cons

      CEO, Spencer Rascoff left, President, Greg Schwartz left, Top strategic executive, Carey Armstrong left. The real estate industry turned on Zillow because they became a broker, home buyer, lender, title company and the company that will cut out realtors.

      avatar
      Zillow Response
      6y
      Thank you for your review. It’s beneficial to hear from current and past employees, on what may be communication gaps, we need to sure up internally. Zillow has always, and continues to listen to our Partners (Agents/Brokers), as it relates to providing our Customers (consumers) a seamless real estate experience. As someone that joined Zillow Group three years ago, it is truly a reality that this is the case, from our days of having three hundred employees in Concierge, solely here for helping Agents/Brokers connect with Customers, to consistently working side by side with Agents/Brokers in all aspects of our platform. Zillow and Agents/Brokers are aligned on the journey of ensuring a delightful experience for our Customers. If you’d like to discuss further, please reach out to me at 206-348-1794. Ann Sobil, Senior Director, Premier Agent Sales
      3.0
      Aug 14, 2018

      Not what it use to be

      Pac/ces
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits are good and have hsa. we have a lot of snack in the kitchen. time off is flexible with enough notice to your lead

      Cons

      Since I started in PAC (the customer service position), there have been so many changes which has everyone down and the atmosphere isn't the same. Any time I am in a common area, there is always a PAC employee making a negative comment. I hear things all the time like "we are all replaceable" "bottom of the food chain" and we are not "cared about". Most agree the CEO has an amazing vision and best interest for employees, but that is easily forgotten in this department. The schedule I had for over a year was changed with weeks notice and I was told it was "permanent". A couple weeks later, changed again...to another "permanent". Management said they are available to speak with about ANY issues, this included. But when I go to my manager, I am delivered with a "it's not my problem" attitude. And when I say attitude, I mean it! Everyone is scared to voice their opinions, it is sad. I never thought I would see Zillow go down this road. So many people are unhappy but there is nothing we can do other than update our resumes and move on.

      avatar
      Zillow Response
      7y
      Hi, thanks for this feedback. I'm sorry you feel that way. One of the first things we did when I came to PAC a couple years ago was to stop changing schedules as frequent as every 3 months. It was disruptive to people's lives and didn't serve our customers needs. Since then, we only change schedules when inbound volume from our customers requires it, and then only when that inbound volume change will be long term. So we've had fairly stable schedules in PAC for quite a while now. This year, as we launch the next iteration our of Premier Agent platform nationwide, there has definitely been the need to go where our customers need us. Our goal with schedule changes is always to be as least disruptive to our team members as possible, and we try very hard to give 30 days notice when we have to adjust timings. I'm sorry you felt your manager brushed off your concerns. I'd be happy to talk to you about that in detail if you'd like to reach out to me at jrg@zillowgroup.com, or catch me the next time I'm in Denver. When I was there a couple weeks ago, I held several all-hands style meetings Sunday thru Tuesday where we went over the recent employee survey, which showed that more than 80% of PAC team members indicated they would recommend Zillow to a friend as place to work, and also that they planned on staying for at least 2 years. We also talked about great changes we made to allow team members more opportunity to explore career development, and had some time for Q&A. I hope you were able to attend one of those sessions. If not, or you have other topics you want to discuss, again, please shoot me a note. -JR Gast, VP Client Experience.
      1.0
      Jul 9, 2018

      Terrible Managers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great location. Beautiful office space. Cool perks.

      Cons

      Terrible managers who don't care about your career. No career opportunities once you get to a manager level position. This leads to vindictive behavior amongst peers at that level. Very uncomfortable culture.

      avatar
      Zillow Response
      7y
      I'm disheartened to hear your feedback about your experience with your manager. Having a great manager, who is your coach and advocate, is so important to us and we spend significant effort creating training and resources for managers, as well as feedback outlets for employees like you. You don't mention if you were able to share your feedback with HR while you were here, but if you'd like to share more info, you are welcome to email me directly at amy @ zillowgroup. - Amy (COO)
      Viewing 58 - 60 of 1,697 Reviews
      Related searches: Zillow jobs | Zillow salaries | Zillow benefits | Zillow interviews | Zillow conversations
      ReviewsZillow reviews

      Glassdoor has 2,688 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.