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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,703 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      Jun 5, 2019

      Work here!

      Performance coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      -career development is priority -leadership is best of the best, truly. Sure you’ll encounter managers that may not be great, but typically, they are fantastic. -benefits package is great -I do actually feel like my work is valued -I’ve grown and learned more in my tenure at Zillow than 6+ years at another company/field -people people people

      Cons

      -they move fast. Sometimes it’s a giant mess and leaves a lot of people in the dust. -sometimes management is so caught up in their stuff that they barely notice their team

      avatar
      Zillow Response
      7y
      Thank you for taking the time to write this review and for your valuable feedback. We are very focused on both career development and leadership so it it makes me especially happy when employees feel the benefits of our efforts. As for our speed, yes, we do move fast. Very fast. BUT that is one of the truly unique things about Zillow - we are never standing still. It is definitely an environment where those whose thrive off of change are best suited. There are always new learnings and experiences to be had. Susan Daimler, SVP Premier Agent
      2.0
      Jun 5, 2019

      Could be a great opportunity if they cared about their employees

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company benefits Decent reputation in the marketplace Good work hours, nice office

      Cons

      High Turnover Cliquey Environment Questionable HR Dept Lackluster Management

      avatar
      Zillow Response
      7y
      Thank you for taking the time to submit a review. It is good to hear you saw value in the company benefits and felt the work/life balance was good. We put a lot of thought into both and much of what we develop to support both is driven by employee feedback. Regarding human resources and our leadership team, it is concerning to hear you feel both exhibit less than quality support. Both our leadership teams and human resources team focus quite a bit of effort in fostering an environment that enables our teams to do their best work. I am curious to hear how your experience conflicts with that focus. Any insight you can share is welcome. Regarding your advice, Zillow Group has an array of amazing opportunities and a keen focus on career development. I have to say anyone who is serious about their career and wants to grow is well positioned to do just that with Zillow Group. I appreciate you taking the time to submit your thoughts and if you have more reach out to stevec@zillowgroup.com to share. Best of luck with your future endeavors. Steve Capezza - Vice President, Zillow Premier Agent Sales
      5.0
      Jun 2, 2019

      Loan Officer

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours. Free sodas and snacks plus coffee machines filled with Starbucks coffee for espresso and such. Gym, serve yourself store, free lunch on the regular, having beers at the desk every now and again is okay. Performance contests, camaraderie, and a good culture. The culture shift will take some time, but it’s a refreshing culture compared to my last few jobs. Zillow is very open to giving insight to “the little people” regarding things that no other company does in my experience. They share updates on progress and special projects that I don’t think many other companies do. It’s nice to get the kind of communication from the top that we get. Really makes you feel like your work matters because of a shared vision and goals. Forward thinking company that strives for acceptance and inclusion. New benefits seem to be very good. Rolling out this and next month. First peek seems good. Lots of change since being bought by Zillow, this is a pro and a con but mostly a pro. They have completely revamped the training and put forth a lot of resources for newbies. Apparently you were thrown into the fire before and that’s definitely not how it feels now. Still a work in progress but it’s definitely progress. Pay is still being worked out through transitioning the old pay scale vs the new pay scale. New includes a larger base and then unit based commission. Looks great, but I don’t think anyone is positioned yet to come close to hit the higher end of the structure. That will take some more progress, but it’s a work in progress for sure. There’s new tech and man power coming down the pipe to support the ambitious pay scale. Probably won’t be here as soon as I’d like but I feel like working through the changes will pay off for those that stick around. It doesn’t seem realistic to hit the top end of the scale currently. I trust that the coming changes will change that. We shall see.

      Cons

      Change. It’s never easy to deal with change, but you can tell the end goal is going to be good. I’m in a unique position to have seen the old vs the new. I understand why the old are afraid of the new and both sides have great arguments, but the new is going to win so it’s probably best to acclimate to the change or move on. There’s plenty of places doing it the old way. If you come to ZHL from this year and forward than you’ll never know the difference. The other con is growing pains but it’s a work in progress and it’s happening at a pace that is as acceptable as it could be. This kind of stuff won’t happen overnight. It sucks but in the grand scheme of things. Really there’s not much cons at all. As a LO you need to work two 8pm shifts a week and 8 weekend hours a month. That might be a con for some, but to me it’s not because I can choose when those days happen. And if you want to be successful a 9-5 schedule isn’t going to work so that’s a con if that’s what you’re expecting but I don’t care about that. The flexibility in your schedule is more than enough to compensate for that.

      avatar
      Zillow Response
      7y
      Thanks so much for your review. You're right that we're building a brand new organization here - with pretty much everything changing from leadership to culture, to tech, to pricing to employee benefits and much, much more. Thank you for your contributions to our change effort, your patience and flexibility as we evolve, and for helping us build the future of real estate! - Erin Lantz, VP & GM, Mortgages
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