Zillow reviews

4.6

92% would recommend to a friend

(1,703 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Mar 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Snacks, good healthcare, diversity and inclusion, LGBT awareness, equity, "unlimited PTO" if your manager likes you.

Cons

There is ZERO career development in the Zillow IT org, most particularly in the Security space. The company claims to take security seriously, but doesn't anywhere anymore except on paper. The team has had massive turn over in the past six months. (Which isn't surprising if you consider the level of management turnover in the IT org as a whole.) The annual review system is broken. You can get zero compensation raise and zero equity without an explanation as to why -even if you met ALL of your performance goals and have good manager and peer review. If you ask for some rationale as to how this happened with an entire year of good feedback from management the only response you'll get is, "Let's just focus on the future." The annual review system seems to be based on how well your manager is liked by their manager. None of it makes any sense. So good luck getting a raise. Ever. Honestly, if you are considering work on the security team at Zillow, you shouldn't. You can easily get hired elsewhere in town where the leadership takes security seriously. You can find somewhere where you won't have multiple managers in one year because of turnover. (literally) You can find a place that takes your career seriously. The security team has seen high management turnover, zero career development, can't get traction with other teams, budget gets approved (verbally) then slashed over and over. Then upper management says asks why security hasn't solved for X problem. It's because we have no budget or headcount!

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Zillow Response
7y
Thank you for your feedback on Zillow Group and the Security team, I agree with the Pros you mention above. I will note that while we do not cap our time off, we expect all team members to exercise strong ownership and judgment when taking time away. In 2018 the Security team delivered foundational components to help support ZG business line growth, while improving the partnership between Security, Product Development, and Business Development. To this end, protecting customer trust remains our top priority and we will increase headcount and YoY investment in 2019. There is always more to do to ensure we are supporting our team member’s career goals, and I am confident in our InfoSec leadership as we continue to prioritize Career Development within the organization and across Zillow Group. A cornerstone of this is our Annual Review process where team members and managers discuss their accomplishments for the year, and how their actions aligned to Zillow Group’s Core Values. To reflect and address your comments on career development and attrition, in the trailing 12 months, the Zillow Group IT organization promotion rate matched Zillow Group’s average, while maintaining a lower attrition rate. I would welcome further discussion on this topic. If you would like to discuss further, please reach out to me at: tobyro@zillowgroup.com.
3.0
Mar 6, 2019

Great benefits and company perks but soul sucking-work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can't deny that Zillow has pretty great benefits. The best health and vision insurance I've had to date. An office with amazing views of the Puget Sound and plentiful rotating snacks.

Cons

I can't speak for other roles or departments in the company, but if you enjoy being micromanaged and don't mind making 100+ dials a day to people who are sick of being called by Zillow then you can make some decent money. Although you'll most likely end up getting a percentage taken out of your future commission check when clients don't fulfill their contract and cancel because they're unhappy with the product.

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Zillow Response
7y
Thank you for taking the time to post this review. I'm glad you enjoyed the benefits and other items we provide. I appreciate your feedback regarding our sales team and what it takes to be successful. Feel free to reach out to me if there's anything else you'd like to share. Thank you again. Chris Lowe Senior Director, Premier Agent Sales
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