Zillow reviews

4.6

92% would recommend to a friend

(1,703 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Nov 1, 2018
Recommend
CEO approval
Business Outlook

Pros

This is a great company that takes care of its employees. They encourage you to work your way up within the organization, whether that is within your team or not. The rentals division specifically is a fast growing section of Zillow Group, and still has a "start up" feel within a larger company. The product sells itself at times, and as a sales rep you function very independently. Your success is largely determined by your ability to function independently and learning as you go. I have been in this role for over a year, and still find it engaging and I am excited to come in to work everyday. Great leadership team, and you are trusted as a team member to get your job done most likely because of their confidence in the extensive interview process.

Cons

The "start up" feel is not for everyone, and if you do not like constant change this is not a role for you. Travel can be extensive at times, but it is necessary and you are largely in control of when/where you travel which helps prevent burning out.

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Zillow Response
7y
Thank you for this great review! I really appreciate it. Rentals is a great organization at ZG and I'm glad that you are having a good experience on that team.
5.0
Oct 23, 2018
Recommend
CEO approval
Business Outlook

Pros

As a college student working towards a degree it is difficult to find a job that seems to work with you. I originally worked at another large corporation that shall remain nameless, but was very hard to work with my school schedule. Dotloop is apart of Zillow, but seems to work as a small company within a large company. The benefits of working at Dot loop are tremendous, the pay is good for the area and economy, the healthcare is great, there are free snacks in the office, along with free yoga just to name a few. The schedule for my position varies, from am to midnight Monday- Friday, and am to pm on the weekends, but they are willing to work with you as they offer Paid time off, and Sick leave separately. The offices have different networks that discuss varies topics like investments, disabilities, and a network for each office that informs everyone of what is going on in the city or if you just need a helping hand. Overall my experience so far at Dot loop has been unmatched, and as a former flight attendant, casino lead, optometrist apprentice and many other jobs I could name this experience is fantastic.

Cons

The downside of this job, is that in Cincinnati there are not as many opportunities to move forward in specific fields, as it is a smaller office. With that being said there are other offices we have including Seattle, Phoenix, and San Francisco just to name a few that offer tech, customer support, HR, and Accounting. They are willing to let you move forward to different offices if possible.

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Zillow Response
7y
Thank you for this very thoughtful review! It's really great to hear that you are enjoying your role at dotloop and that your experience aligns with our company's history as a "best place to work" in Cincinnati. Austin, Founder & GM, dotloop
2.0
Oct 21, 2018
Recommend
CEO approval
Business Outlook

Pros

The perks and benefits of the company are obviously one of the best things about working for the company. Medical/dental/vision all offer great coverage, the well stocked kitchens are great, and the amount of PTO offered is generous.

Cons

Unfortunately, the cons of working in PAC seem to outweigh all the benefits the company has to offer. The company is headed in a great direction and does have a bright future, a lot of which depends on what the PAC department does, but they're not set up to fulfill this vision yet. The department is incredibly understaffed, particularly on weekends. This creates a negative environment because we are not living up to our promises and are setting ourselves up for failure. It's hard to remain motivated when you there are times that you simply cannot succeed, just because there are not enough people to do the job needed to be done. On days when the department is not running hours and hours behind schedule, there is still the problem of the job just being mundane and monotonous. For some, it may be an ideal position because it isn't the most mentally challenging job (though it is mentally draining), but for others with more ambition it can be a bit too simple. The Denver office, while growing, does not offer a lot of opportunities for growth in other departments, unless you're wanting to get into a sales role. Most of the job opportunities available will be at the headquarters in Seattle, which is unfortunate for those who do not wish to relocate. There are many other headaches that come with working as a Client Engagement Specialist, such as poor communication and lack of transparency at times, but right now the biggest issue is just the fact that the staffing levels are not set up in a way for us to do our jobs the way we should be doing them. They preach about a 6 Star experience for Beth, yet there are times that we're delivering a 1 star experience, if that. If the company has a specific vision, we should not begin executing it until we can do so in a way that provides our consumers with the service they deserve.

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Zillow Response
7y
Thank you for sharing your feedback, and please keep it coming! Best way is to send directly to me at carey@zillowgroup.com. Weekend staffing – There have been a couple of unexpected spikes but please rest assured that we’re all over it, thanks to changes to schedules, process, and software. Overall staffing – We have the staffing levels to deliver a great experience to our personas. This isn’t always obvious because we haven’t helped you to navigate all of the metrics that we publish and understand which ones mean what. Some are critical to the experience our personas have, but others are more informational. We’re going to fix that by training the team leads on this and having them share out. Nature of the work – We’ve worked hard to improve the rep experience with our new processes and tools, and I hope this is paying off. But there is a lot more in store here. We are working hard to take automate the mundane so that you can spend more of your day doing creative, challenging work. Stay tuned here and thanks for hanging in! Opportunities – Denver is our second-largest office and has a pretty wide mix of opportunities available. Yes there are even more in Seattle, but we are really proud of the internal mobility we’ve had lately to other functions in the Denver office. Recently folks have moved to PA Sales, Emerging Market Sales, Seller Success Team, Recruiting, Agent Care, and Quality Assurance. Communications – We’ve just moved team lead into a project manager role where she’ll focus on communications across the full team. We hear you and help is on the way! Thank you again for the feedback and please reach out if you have more.
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