Zillow reviews

4.6

92% would recommend to a friend

(1,704 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Some good in-office perks, good healthcare, great peers

Cons

Complete misalignment when it comes to sales career. Management focuses too much on making sellers do administrative work - answering support calls, dealing with cancellations. It takes away time from selling. Monthly quotas are extremely short sighted. All real software companies have annual or quarterly sales goals. You aren’t allowing your sellers to think strategically and grow customer relationships for larger deals. Zillow promotes employees to managers who hit sales quota, most don’t make good managers - they have no experience coaching or advising rather just focus on looking good to upper management.

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Zillow Response
7y
Hello, this is Dave Frisone, Senior Director of Premier Agent sales for the NY office. Thank you for your thoughtful feedback on your experience as an employee of Zillow Group. We strive to create a dynamic and successful working environment for everyone and appreciate ideas and perspectives like these. If you would like to have further discussion on these topics, please do not hesitate to reach out to me directly, davef@zillowgroup.com. Thank you.
5.0
Nov 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Honestly the best position I've ever had. There is so much this company offers you as a whole, with full paid health benefits, great pay and career development I can't see why anyone would have anything negative to say. Yes we are going through some changes that I can say can be difficult on some people but it has to be done to make the consumers and the agents have the best experience with Zillow. I've worked for companies in the past that would never give you any opportunity to grow and with this company they don't want to hold you back at all. We do work 4/10s but we also get three days off which helps with my schedule perfectly so I can have more time with my children. They also very understanding with your personal issues like sick time, mental health and PTO. When your sick or have a family emergency, no problem. Zillow fully understands what your going through, they will give you the time off you need to help yourself or fix your family issues. Which to me is almost unheard of in other companies I've worked for. No matter if I felt like I was near death I had to go to work in the past. The Affinity groups are great as well, these groups help you build connections with other people in different positions at Zillow so you can promote yourself internally. I love working here and can't wait to see what the future holds for me and for Zillow.

Cons

The only con is I wish we can get more notice for changes in the SOPs due to I feel like people feel rushed and more errors occur.

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Zillow Response
7y
Thanks for this great review. I agree the speed that we're changing our procedures can sometimes mean you don't have a lot of time to digest them. I appreciate your hard work and effort while we pivot. -JR Gast, VP Client Experience, jrg@zillowgroup.com
5.0
Nov 3, 2018

Don't Wake Me Up

Recommend
CEO approval
Business Outlook

Pros

Vision - In a tech hub like Seattle there is an excess of great ideas in a very central location and Zillow is no exception to that. The idea itself was grand "creating the worlds largest and most vibrant home buying and selling platform" but it takes the will to think big in order to make a company worth investing in, Zillow has done just that Flexibility - When something isn't working Zillow's leadership team is not afraid to retool and rework it's original plan. This is an underrated trait of any company in my opinion because it means that you'll have to admit being wrong, which isn't as easy to do for some C level execs. Leadership - speaking of the leadership team: Spencer Rascoff, Jeremy Wacksman, Stan Humphries, Rebekah Bastian, Lionel Lee, Jas Thind, Amy Bohutinsky and the numerous other fantastic, qualified names I've left out on this list are outstanding. They are the engine of this well oiled machine and the company's success is a function of their ability to simply do the right thing. Autonomy - there a few sub points to this one for me including how I'm compensated (which is excellent) but I feel everyone should be trusted to do their job, that mean's not being micromanaged or harassed in any way. Zillow has a knack for putting its money where its collective mouth is and employing people who they know fit the culture and then trusting those people to do their job the right way by giving them all of the resources necessary. Excellent. I could keep going but I'll cut it short

Cons

The Grind - I'll admit, when you're a company as large as ours it can be easy to lose sight of the purpose of your day to day at times. We have high expectations to deliver and at times that can mean doing a lot in a short amount of time with little understanding of who it benefits, it's a numbers game and at times that can make Wednesday afternoon at 3pm a drag. Distractions - I used to work for a start up and even then it was hard to keep my email, Slack notifications, distracting open office chatter, and myriad of calendar invites to a minimum so that I could simply work and Zillow is no different. In fact, I would argue that the size of the company makes said distractions a bit of a headache, definitely something to consider if you, like me, struggle with simply staying focused on the task at hand.

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Zillow Response
7y
Thank you for this great review! I'm so happy you have found a home in Marketing at Zillow Group!
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