Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Dec 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Super friendly people to work with, pay isn't bad, great office in the nicest building in down town, fresh fruit every morning, bus pass, a great company culture and a rockin' year end party.

Cons

None of the pros I just listed actually matter. You are a telemarketer that has to cold call 100 real estate agents everyday who do not want to be called. Trust me, they get cold-called everyday and have memorized responses to get off the phone with you. 75% of the time, those agents who do buy are too incompetent to fully utilize the program, and then they blame you for it. The worst part is (and this is where all the stress comes from) you are held responsible for things outside of your control. You have a talk-time quota everyday, meaning your phone has to be connected on calls for 3 1/2 hours a day. Sounds easy? Its incredibly hard and I've even seen senior reps star-6-7 from their own cell phones at the end of the day and let the phone sit there to pad their call time. You can't control if agents pick up the phone, you can't control if they hang up, but that doesn't matter. I've literally made 150 calls a day with low talk time minutes and been told I was not trying. I could see my manager felt for me, but his boss reamed him out because of me, so his hands were tied. I don't have anything bad to say about the company or anything. Its just that the work you will be doing in this specific position sucks. Forever. A senior rep admitted to me that, after 4 years, its just as hard. But I could see she was in her early thirties and didn't have where else to go. There's a lot of those. The trainers see you as a number, not a person. You can see it in their eyes when they look at you. They mentally calculate how long til you wash out and when the new batch comes in and how long til they wash out. They also tell you turn over is 'low' and keep you in a system (you're only among your training class of newbies) that minimizes your ability to hear office rumors. Unfortunately that's where the truth is. And the truth is the turn over is around 80%; the 20% that stick are dog-eat-dog, and you will never be one of the super reps that they will hold up to you as a shining example in training class, who close 140k a month. Those people are 1 in 1000. Oh and btw, you want to move to management? Good luck. Better be willing to show up at 6:45 am and leave at 5:30 pm. For a whole year plus. Hour long lunch breaks are frowned on. I have to work while eating at my desk which is fine I guess, but lets not pretend that's the norm across all businesses. I mean my friend was put on anxiety medication from this job. I'm not making that up. He told me he would wake up at 4 am, stressed out from a dream about selling a zip code. I would have thought that that's crazy, but I had those dreams too.... I'll be gone soon.

1.0
Mar 17, 2025

Unbelievable

Recommend
CEO approval
Business Outlook

Pros

I loved working for Zillow, sales and targets were easy to hit. Benefits and 401k are amazing and truthfully they offer an amazing severance package.

Cons

Laid off.. I was a top performer, top 2% in the org in average deal size and and was laid off. Even worse they rehired an employee that started with me and was already on a second warning barely 3 months into the role for poor performance .. this person was in no way shape or form qualified for the position and management and others higher up completely agree I cannot understand how I lost my job.. but especially can’t understand how this employee was able to get a job upmarket

3.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits - healthy work-life balance, unlimited PTO, remote work, optional in-person retreats, health perks, compelling equity benefits. smart and friendly people in a highly competitive fast-paced environment.

Cons

I've been extremely frustrated with limited growth path opportunities at Zillow. Every year there is a marketing reorg and a new boss who I have to prove my value to. I see product partners getting promoted left and right, and marketing leaves a very limited window open for promotions which are typically given to the lower levels. The biggest irony this year is by end of 2024 they laid off a bunch of directors claiming we're too top heavy, and come February they promote a Sr Dr to VP (because we need another VP??). It's been a rude awakening to realize this place is ALL about politics and if you don't want to play that game, you're out. It doesn't matter how stellar your work is or how strong your cross-collab partnerships are.. all that matters is making your boss' boss look good and bringing up how amazing they are in every possible forum. It's sad to watch and makes me want to jump ship.

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Zillow Response
1y
Thank you for sharing your feedback with us. We strive to create a culture that encourages open communication and growth. Your insights help us see how we can improve the employee experience, and we appreciate your input as we continue this journey together.
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