Zillow reviews

4.6

92% would recommend to a friend

(1,699 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,699 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

I've been a software developer for almost 10 years, including 2+ years at Amazon. Zillow is the best job I've ever had. Zillow treats you like a highly valued employee, not just a cog in a machine. The real estate space has great potential for disruption, and Zillow is positioned perfectly to take advantage of it. Work hours are reasonable. I leave my work at work. No work email on my phone, no pager. There's catered lunches at least once a month. Free snacks and soda and cereal and milk every day. There's a game room with Foosball, ping pong, shuffleboard, Xbox and N64. People play games daily for a short break from writing code (Mario Kart and Smash Bros are huge). The CEO and the Founder interact with employees and are very personable. Teammates are smart and generous with their time to help new hires ramp up. Ramping up to speed does not take as long as at other companies.

Cons

There is no 401(k) match.

1.0
Mar 14, 2014
Recommend
CEO approval
Business Outlook

Pros

The best thing about this company is you get free food all day, and catered lunches on Fridays and randomly throughout the month. There's no dress code,decent base pay. Games and bonuses.

Cons

If your seriously considering working for this company you should read this. The job sounds really great at first, your told you have an opportunity to make 6 figures a year and you get a competitive base, which isn't bad. What they DON'T tell you is if you don't hit quota which by the way is ridiculously hard to hit every month since most of the product your selling is sold out, they will literally fire you after 2 months of not hitting......Your quota increases each month which is called your ramping period. you literally can never take a vacation, get sick, etc.... Doesn't matter if you get 3 weeks of vacation time., the job gets easier is a load of you know what, if you increase sales goals how can it get easier. On top of that you have to have a minimum talk time for 210 minutes, the problem with that is you will spend most of the day leaving voicemails which are about 1 minute each, you literally have to push through a call to talk to someone which gets difficult because most real estate agents don't want to talk to you, they get the same call all day by everyone else, also forget about breaks and lunches or you will be there all night trying to hit call time, call time can only be accomplished by working through breaks and lunches and a little extra after work hours, the reps that hit it talk to there old clients they have known for a while, the problems is if your new you don't have that luxury.The reps who do well are the ones who been there for a year that have a large book of clients ( by the way there are literally 15 reps who been there that long), they just call there old clients and up sell them, this is easier for them because product was plentiful, and easier to sale when they started,, and most of these reps are burned I've seen reps making good money quit, that should tell you something. The worst thing is the turn over, they literally have a sales class every month to replace reps , I guess this shouldn't matter, but its show's instability, and that's a turn off especially if your looking at this as a long term career.. I think most people quit because they simply run out of gas, there is no balance with personal and work life, this is the most intense sales job, and I have a extensive sales background, most reps have anxiety working here, it will do that to you, and you will have to deal with it everyday . The main thing that shocked me is how unprofessional it is, managers use a ton of profanity, and have questionable activities that ill keep to myself, which made me lose respect for a select few, you should look at a person in authority for comfort and reassurance and guidance, there a bunch of cheer leaders who will only talk to you and give you a high five or recognition if you make a sale, other than that, they are not that approachable no managerial skills at all, that may be do to the fact there all recent college students with no leadership background . I'm writing this because I have seen many good people lose there jobs or get stressed and quit. I feel if I can help someone before they consider working here it was all worth it. I encourage you to ask lots of question before you join this company. There are great sales jobs with less stress and a better quality of life.

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Zillow Response
12y
Thank you for your feedback. I'm sorry to hear about your experience at Zillow. There's no question that sales is a hard job anywhere, and you're right that we demand a lot from our team. I speak with new salespeople every few weeks and I always tell them that this job is hard, especially right out of the gate. It's hardest at first because they don't have any existing clients from whom to draw confidence in the product; they can't reach into a bag of anecdotal successes and use them to soldier on when they're having a hard day. I take solace though in the fact that we have a lot of very successful salespeople here from all walks of life and from a variety of prior experiences. So I know the job is doable, and I know that many people are very successful at it. It's not for everyone though - I will concede that point.
1.0
Dec 24, 2013
Recommend
CEO approval
Business Outlook

Pros

On a surface level, the work culture is positive. Veteran employees are willing to offer advice.

Cons

The whole premise of the company is based on misinformation. The Zestimate is one thing but it's difficult to get behind selling a product when the listing information is outdated, doesn't represent reality, and only causes headaches for real estate agents... that they're very willing to let you know about call after call. The company touts their traffic numbers but I'd be curious how much of that is inflated by people trying to solve a problem the site has created for them. Being a new rep is extremely difficult for a variety of reasons but one the company will have to confront is an utter lack of availability that doesn't meet demand. 80% of "successful" calls where the agent wants to buy end in you only being able to offer a ZIP two hours away from them that nobody wants. A saturation point is nearing and for new reps without a book of business, their best hope is to get clients on a waiting list and get lucky. The veteran reps with a book of business are much more likely to succeed because their clients get waitlist priority. Even if Zillow changes this and opens the program to more people, it will lose its exclusivity and alienate existing Premier Agents. While the metrics are demanding and about twice as much as expected on a daily basis as in other companies, the issue isn't so much with the expectations; rather, it's the paradoxical ramifications of meeting those expectations. Since the company requires 210 minutes of talk time each day, you must constantly be dialing. The problem with this is if your goal is to meet talk time, it's very difficult to do so if you're trying advanced prospecting and looking to find people who haven't been called. You're left using run-of-the-mill prospecting tools where everybody has been called. While upper management would dismiss this, it's pretty simple: you choose talk time or sales. You better be a great telemarketer because that's exactly what this job is. You're calling the most solicited profession and they not only likely hate Zillow, they get 10 sales calls a day from similar companies. There is nothing consultative about closing deals at Zillow- you better be able to have a "shotgun" approach and be as "salesy" as it comes.

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